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Review Of Hotel Star Palace

Gopalbari, Jaipur | 7 minutes walk to Jaipur Railway Station

    User Rating & Reviews

    • everyone
    • group
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    • solo
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    3.1
    Good

    504 Ratings, 257 Reviews

    excellent
    26%
    very good
    23%
    average
    20%
    poor
    14%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 1
    • 3
    • 2
    • 1
    • 2
    • 3
    • 3
    • 5

    Rating Categories

    • Location3.5
    • Cleanliness3.5
    • Room3.7
    • Food3.3
    • Hospitality3.6
    • Value For Money3.5
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property is conveniently located near Jaipur Railway Station, making it easy to travel around. Guests appreciate the clean rooms and good food quality, along with friendly staff. While the service levels have mixed reports, many highlight the cooperative staff, especially in terms of room service. The restaurant offers hygienic meals, enhancing the overall experience. However, several guests raised concerns regarding cleanliness, maintenance issues, and delays in service.

    Sort by:

    Positive first
    2.0

    pathetic experience

    manish k.family with 2 kids

    Property Location was good but Room service and room was pathetic, a lot of cockroaches was there in the room even on bed also which was coming from inside the bed. We stayed 4 days and after 2 days i asked for room cleaning etc. bit it was not done properly. I will never recommend to anyone for this property.

    Travel Month: Nov 2025 (4-Night Stay)

    Room: Deluxe Ac Room

    Hotel Star Palace has replied on Wed Nov 12 11:56:07 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    1.0

    In my whole life didn't saw a worst hotel not worth it TV Not Working c

    sanjay d.family

    In my whole life didn't saw a worst hotel not worth it TV Not Working cleaning was poor .

    Travel Month: Nov 2025

    Room: Deluxe Ac Room

    • user photos
    • user photos
    • user photos

    Hotel Star Palace has replied on Wed Nov 12 11:56:13 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    2.0

    Poor Stay

    rajat a.group

    staff behaviour is very poor .bed is not good and entire hotel is very bad in everything ...first and last stay in this hotel

    Travel Month: Oct 2025

    Room: Executive Triple Bed Room

    Hotel Star Palace has replied on Tue Nov 04 11:18:08 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    1.0

    Terrible Stay

    akash m.

    This is room it’s very terrible

    Travel Month: Oct 2025

    Room: Super Deluxe Room

    Hotel Star Palace has replied on Tue Nov 04 11:18:16 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    3.0

    Average Stay

    brijesh.family

    Hotel staff did not show me final tax invoice during check out and I could not see my catering charges including breakfast and lunch, I asked for bill but they did not show me bill then hotel staff said you will receive bill on your email but till now i have not received final bill after check out of hotel

    Travel Month: Oct 2025 (4-Night Stay)

    Room: Deluxe Ac Room

    Hotel Star Palace has replied on Tue Oct 28 18:03:56 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    3.0

    average

    aditya a.family

    service is not good, I have to call multiple times to get an item delivered. please maintain service and housekeeping

    Travel Month: Oct 2025

    Room: Deluxe Ac Room

    Hotel Star Palace has replied on Mon Oct 27 10:50:36 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    4.0

    Good Stay

    ramakrishnan r.couple

    Location near to Jaipur junction railway station, Lot of food outlets are available nearby. The hotel itself restaurant is available, but not tried.

    Travel Month: Oct 2025

    Room: Deluxe Ac Room

    Hotel Star Palace has replied on Mon Oct 06 11:34:17 IST 2025

    DearGuest, Thanks a lot for staying with us and the feedback. Looking forward to giving an amazing experience on your stay. Regards

    5.0

    Good Experience

    tejasva p.couple

    Very Good Experience Very Helping Nature Staff. Hotel Rooms And Washroom is Very Clean And Good. And The Food Taste is also Awesome in taste

    Travel Month: Sep 2025

    Room: Super Deluxe Room

    Hotel Star Palace has replied on Fri Sep 26 12:11:30 IST 2025

    Dear Guest, Thanks a lot for staying with us and the feedback. Looking forward to giving an amazing experience on your stay. Regards

    5.0

    Excellent hotel staff Room clean and hygiene, behaviour excellent

    khanindra d.solo

    Room are clean and hygiene, Hotel Staff are good, Nearest Jaipur Railway station, all conditions are good

    Travel Month: Aug 2025

    Room: Super Deluxe Room

    Hotel Star Palace has replied on Mon Sep 08 11:43:08 IST 2025

    Dear Guest, Thanks a lot for staying with us and the feedback. Looking forward to giving an amazing experience on your stay. Regards

    3.0

    Average Stay

    akash n.

    I book super deluxe room but hotel staff give me deluxe room... My experience is bad

    Travel Month: Aug 2025

    Room: Super Deluxe Room

    Hotel Star Palace has replied on Fri Aug 29 11:07:36 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    1.0

    Not Recommended - Poor Sevice and mismanagement

    pooja p.couple

    Very disappointing stay. We had to wait 2 hours for our room, while staff were giving rooms immediately to customers who came directly. When we finally got the room, it was smelly. No extra blanket was provided despite repeated requests, Eventually we had to go ourselves to the reception the next Day to get extra blanket. and even basic shampoo was not available (I even offered to pay extra, but no staff helped). Overall, poor service and mismanagement — not recommended.

    Travel Month: Aug 2025

    Room: Super Deluxe Room

    • user photos
    • user photos

    Hotel Star Palace has replied on Fri Aug 29 11:07:59 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    4.0

    Good Stay

    nahid i.family with 1 kid

    The hotel was very good and clean.. the staff was very supportive.. The restaurant was also available.. food was also hygenic and tasteful. The hotel was very good and clean.. the staff was very supportive.. The restaurant was also available.. food was also hygenic and tasteful..

    Travel Month: Aug 2025

    Room: Super Deluxe Room

    Hotel Star Palace has replied on Tue Aug 19 10:49:54 IST 2025

    DearGuest, Thanks a lot for staying with us and the feedback. Looking forward to giving an amazing experience on your stay. Regards

    1.0

    Terrible Stay

    rishabh k.family with 1 kid

    It was very bad experience with this hotel and I would never ever recommend anyone to stay there

    Travel Month: Aug 2025

    Room: Deluxe Ac Room

    Hotel Star Palace has replied on Fri Aug 15 15:29:09 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    3.0

    Bad Experience hua hotel 🏨 booking karke

    deepak s.family with 2 kids

    Room service is very bad..tv b nahi chltey ..aur bathroom b thik nahi hai bahut baar bulaney pr ek baar aaya aur problem b solve nhi kiya. Room service is very bad..tv b nahi chltey ..aur bathroom b thik nahi hai bahut baar bulaney pr ek baar aaya aur problem b solve nhi kiya..

    Travel Month: Aug 2025

    Room: Deluxe Ac Room

    Hotel Star Palace has replied on Wed Aug 13 11:31:13 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    3.0

    Average Stay

    hussain.family with 2 kids

    Found from mtt, good stay, food not good, staff behaviour normal, nearly railway station, near metr

    Travel Month: Jul 2025

    Room: Executive Triple Bed Room

    Hotel Star Palace has replied on Mon Aug 11 11:25:17 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    1.0

    semrvice charges extra 100 rs per day.

    hardik r.family with 2 kids

    Worst service extra charge And Ac not on please no any one room in this hotel book pls action Make my trip .

    Travel Month: Jul 2025

    Room: Deluxe Ac Room

    Hotel Star Palace has replied on Thu Aug 07 11:18:15 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    2.0

    Poor Stay

    sanjay k.

    4

    Travel Month: Jul 2025

    Room: Executive Double Bed Room

    Hotel Star Palace has replied on Thu Aug 07 11:18:20 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    4.0

    Good Stay

    vijayan g.family with 2 kids

    good room' and service , Cleanness is overall good, Free breakfast options need to be added . good location

    Travel Month: Jul 2025

    Room: Executive Triple Bed Room

    Hotel Star Palace has replied on Thu Aug 07 11:18:35 IST 2025

    Dear Guest, Thanks a lot for staying with us and the feedback. Looking forward to giving an amazing experience on your stay. Regards

    2.0

    Poor Stay

    sunil k.family

    Room having No wardrobe to keep luggage. No TV working. Chair of iron is rusted and not properly clean. Location good. Complimentary breakfast is given one pratha only even not in buffet. No toiletries provided

    Travel Month: Jul 2025

    Room: Super Deluxe Room

    Hotel Star Palace has replied on Thu Aug 07 11:19:07 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

    1.0

    Doesn’t match with photos

    abhay b.family

    Dirty rooms and washrooms, very dirty and hairy pillow and extra small rooms. This review is a must read.

    Travel Month: Jul 2025

    Room: Deluxe Ac Room

    Hotel Star Palace has replied on Tue Aug 05 09:30:18 IST 2025

    Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards

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