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Sector 20, Panchkula | 6.2 km from city centre
133 Ratings, 62 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property boasts a good location and friendly staff, with many guests appreciating the cleanliness and well-maintained rooms. The rooftop area is highlighted as a beautiful spot, while the service is often noted as helpful and responsive. However, there are concerns about room conditions, basic amenities, and some cleanliness issues, which could use improvement.
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Poor Stay
Regarding hotel mountain View hotel was amazing very good location and amenities. good quality food and peaceful location.
Room: Classic AC room
Economic and serene
very good hospitality, good staff. Always there to take care of anything required. very clean and tidy rooms. size of the rooms are also good.
Room: Deluxe AC Rooms
Hotel RoofTop has replied on Mon Aug 04 19:25:18 IST 2025
Thankyou so much sir for yous vauable words. IT was great to serve you.
Excellent Stay
excellent service provided by hotel staff. best stay as always.
Room: Classic AC room
Hotel RoofTop has replied on Thu Jul 31 18:14:28 IST 2025
Thanku sir your review is important for us.
Nice Stay
If Confitable stay. Enjoyed. 🥰🥰🥰 very Nice. Clean room. Good Services. I Enjoyed the Service. nice
Room: Classic AC room
Hotel RoofTop has replied on Tue Jul 29 10:30:20 IST 2025
Thnks sir.
Poor Stay
I am writing to express my strong dissatisfaction with the condition of the room provided during my recent stay. The overall experience was far below even the most basic standards expected. The room had a persistent and unpleasant smell, making it extremely uncomfortable to stay in. The bathroom knob was faulty and wouldn’t close properly — a serious privacy and safety concern. There were no slippers provided in the room, which is unacceptable for any guest accommodation. The water provided was not even cold, let alone drinkable or refreshing. To add to the inconvenience, there was no kettle or any arrangement for tea/coffee — not even basic refreshments. It’s shocking that such poor arrangements are being offered to guests. This reflects a severe lack of attention to hospitality and basic hygiene. I urge you to take immediate corrective measures, not just for future guests, but to uphold the bare minimum standards expected from your establishment.
Room: Deluxe AC Rooms
Hotel RoofTop has replied on Thu Jul 17 23:39:05 IST 2025
Thankyou for yours valuable comments sir and sorry for yours inconvenience. Fristly sir the water bottle provided by us for you is a sealed Bislari bottle and there is no need for safety concern. the water was cold you wan't a freeze bottle. the slippers was not placed in yours room before check in after that when you call a room service boy he will provided the slippers for you. and the kettle issue yours booking is only AC delux room there you dont add any extra aminites like breakfast dinner etc. You just booked a normal AC Deluxe room. if you add breakfast in your booking we will serve you a very special dish of our Hotel (Amritsari kulcha , tea / coffee, Aloo parantha with curd and pickle) . when you visit next time in our proprty we try to fullfil all demands and all the necessary things you mentioned to our future guests. thankyou ....
Excellent Stay
The hotel was neat and clean good staff location and view very nice rooftop was decorated with lights which was very beautiful
Room: Classic AC room
Hotel RoofTop has replied on Mon Jun 02 11:02:34 IST 2025
thnks sir
Good Stay
Everything was up to the mark. Staff behavior, Amenities, Location - all good. However, what needs to be improved upon is the check out time. It should be a strict 24 hours rather than 22 hours only.
Room: Classic AC room
Hotel RoofTop has replied on Tue May 20 21:31:31 IST 2025
thnks sir
zero Rating
Worst stay ever! Don’t choose this place. They don’t have no food no amenities ! I don’t know how to say that they have the worst staff
Room: Classic AC room
Good Stay
Location was good Room was not clean enough Saw one rat 🐁 inside the toilet Bedsheets were not clean enough could have been better
Room: Deluxe AC Rooms
Excellent Stay
Location,price and service was very good
Room: Deluxe AC Rooms
Hotel RoofTop has replied on Wed Apr 16 10:10:31 IST 2025
thnkyou so much your feadback is very very valueable for us
as always great stay
1. staff is extremely supportive 2. very neat and clean 3. no unnecessary noise 4. comfortable stay
Room: Deluxe AC Rooms
Hotel RoofTop has replied on Sat Apr 05 12:58:54 IST 2025
Thanks sir your review is very important for us. Best Regards Sourabh
Awesome stay in the property, highly recommended.
Awesome stayin the property. The amenities provided are upto the mark. Rakesh and saurabh have been kind enough to assist us.
Room: Classic room
Hotel RoofTop has replied on Mon Mar 31 13:24:10 IST 2025
Thank you so much for your kind words! We’re delighted to hear that you had an awesome stay and that our amenities met your expectations. Rakesh and Saurabh will be thrilled to know that their assistance made your experience even better. We truly appreciate your feedback and look forward to welcoming you again for another wonderful stay! Best regards, sourabh
Terrible Stay
Worst hotel I have ever visited. Even I refused to stay at hotel due to many reasons and I have to book another room in different hotel.
Room: Classic room
Hotel RoofTop has replied on Mon Mar 31 13:22:16 IST 2025
We regret to hear about your dissatisfaction. However, we would like to clarify that your booking was for a Classic Room, and you requested an upgrade to a Deluxe Room without additional charges. As per our standard policies, room categories have different pricing, and free upgrades are subject to availability and discretion. We always strive to provide the best hospitality experience to our guests and maintain transparency in our booking policies. While we respect all feedback, we believe reviews should genuinely reflect a guest’s stay experience. If you have any further concerns, we would be happy to address them directly. Best regards, sourabh
Excellent Stay
Peaceful place, clean and well organised room, good cooperation
Room: Deluxe AC Rooms
Terrible Stay
It was the worst stay of my whole life i will never use any kind of services from makemytrip. Poor customer service support it was an horrible stay
Room: Classic room
Hotel RoofTop has replied on Mon Mar 31 13:20:07 IST 2025
We understand that your concerns are related to the booking experience through MakeMyTrip. However, we regret that your review has been reflected on our page despite it not being about our property or services. We always strive to provide our guests with a comfortable and enjoyable stay, and we’re happy to know that you had a positive experience with us. If there's anything we can do to assist you further, please feel free to reach out to us directly. Looking forward to hosting you again in the future! Best regards, sourabh
Best space in thais location and good behave
coupleStaff behaviour is good and location is so so. Room are also spacious in this price. Totally environment are good
Room: Deluxe AC Rooms
Hotel RoofTop has replied on Tue Nov 19 16:43:58 IST 2024
THANKS SIR JI
Good Stay
familyThough the room was small, but it was neat and clean. The location of the hotel was nice in a market area. The hotel staff were good mannered.
Room: Deluxe AC Rooms
Hotel RoofTop has replied on Mon Nov 18 19:28:10 IST 2024
TJNKS SIR JI
Excellent Stay
Nice and seren. Easy to reach. Neat and clean. Very cooperative staff. Front desk person is very humble
Room: Deluxe AC Rooms
Hotel RoofTop has replied on Fri Nov 15 16:00:35 IST 2024
thnku very much sir ji
Best service good 👍
Best hotel management and best service . Hotel staff very nice person and service very quickly
Room: Deluxe AC Rooms
Hotel RoofTop has replied on Fri Nov 15 16:01:06 IST 2024
thnku sir ji
Terrible Stay
Room not provide this hotel but payment debit on this ac night stay on road my car because very very very poor this hotel and makemytrip aap
Room: Deluxe AC Rooms
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