I am writing to express my extreme dissatisfaction with my recent stay at rahi plaza in mahabaleshwar. The experience was incredibly disappointing, starting with the room issue we previously discussed. In addition, i encountered the following problems: * unhygienic room conditions: the room was not cleaned properly, as it was handed over to us directly from previous guests. It was filled with a foul odor, mosquitoes, and spiders, as evidenced by the attached photos. * inadequate bedding: given the small room size and our family with children, we requested an extra bed. However, the provided bedsheet and bed were of very poor quality, as shown in the attached photo. * hot water restrictions: we were informed that hot water would only be available between 6 am and 9 am, a fact not mentioned during the booking process. Such a restriction is unacceptable for a hotel room, especially considering the cold weather in mahabaleshwar. Overall, these issues resulted in a completely wasted two-day stay. I expect someone to take responsibility for this disappointing experience.