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Review Of Hotel Prime Toro Highland Beach Resort, Candolim0123401234

Candolim, Goa | 10 minutes walk to Candolim Beach

    User Rating & Reviews

    • everyone
    • solo
    2.8
    Average

    23 Ratings, 13 Reviews

    excellent
    22%
    very good
    13%
    average
    17%
    poor
    17%
    bad
    30%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 5
    • 5
    • 1
    • 3
    • 3
    • 2
    • 1
    • 3
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    Guests appreciate the friendly and helpful staff, as well as some of the spacious and comfortable rooms. However, several reviews point out cleanliness issues and maintenance problems, like broken fixtures and unclean bathrooms. The property also seems to face issues with facilities like hot water and breakfast services. Despite some positive experiences, many guests are concerned about the overall upkeep and reliability.

    Sort by:

    Positive first
    5.0

    Good stay in Candolim

    sarita s.solo

    We were treated like royalty here. The hotel is incredibly well-maintained, and the staff is friendly and knowledgeable.

    Travel Month: Apr 2025

    Room: Family Room

    5.0

    Good hotel on candolim beach

    sarita s.solo

    A luxurious hotel that exceeded all my expectations. The staff was professional, and the rooms were spacious and very comfortable.

    Travel Month: Apr 2025

    Room: Family Room

    5.0

    Best property in Candolim

    sarita s.solo

    Perfect stay! The location was great, the rooms were well-maintained, and the staff went above and beyond to make our stay memorable.

    Travel Month: Apr 2025

    Room: Family Room

    3.0

    Average Stay

    dev s.loyalty-iconcouple

    Property is Very Dirty, everything is old , everything damaged 1st no hot water 2nd no network in rooms , no cleaning

    Travel Month: Mar 2025

    Room: Family Room

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    2.0

    No hygiene

    saurav m.loyalty-iconfamily

    Resort is terrible & at night you will get haunted vibe. Staffs are very good in support. They have to improve the stay experience

    Travel Month: Jan 2025

    Room: Family Room

    Hotel Prime Toro Highland Beach Resort, Candolim has replied on Thu Feb 06 15:58:21 IST 2025

    Thank you for your feedback. We are glad to hear that the staff provided good support during your stay. However, we sincerely apologize that your experience was not up to expectations, especially regarding the resort's ambiance. We take your concerns seriously and will work with the property to improve the overall stay experience. We appreciate your insights and hope to welcome you back for a more pleasant visit in the future.

    1.0

    Terrible Stay

    dechen.

    The worst experience. The room which was given to us was totally different from the one shown. No water bottle were given, the water filter was not working, door latches were broken, the balcony was like a dumpster, breakfast was included but no breakfast were given. I'm never going to book a hotel.

    Travel Month: Jan 2025

    Room: Family Room

    1.0

    Terrible Stay

    yaseen k.

    Booking was not confirmed by the host. I waited for 1. 5 hours. But no response, later i requested for cancellation as they said no available rooms. Your support agent spoke with hotel and said that they will send approval for refund. No update yet

    Travel Month: Dec 2024

    Room: Family Room

    Hotel Prime Toro Highland Beach Resort, Candolim has replied on Sat Jan 04 17:23:17 IST 2025

    We sincerely apologize for the inconvenience caused. The situation you described is unacceptable, and we deeply regret the delay in confirming your booking. We understand the frustration you experienced during the wait and lack of communication. Rest assured, we will prioritize following up on the refund process for you and ensure this is resolved as quickly as possible. Thank you for your patience, and we hope to improve your experience moving forward.

    1.0

    Terrible Stay

    sujal m.couple

    Not clean, uncomfortable, bad service, not safe at all, had to change the room due to room issues, plus the room was on 4th floor and there wasn't a lift.

    Travel Month: Dec 2024

    Room: Family Room

    Hotel Prime Toro Highland Beach Resort, Candolim has replied on Fri Dec 13 15:57:14 IST 2024

    We deeply regret that your stay did not meet expectations. Your feedback regarding cleanliness, comfort, service, and safety is concerning, and we apologize for the inconvenience caused. We will address these issues with our team to ensure that such situations do not recur in the future. We also understand the frustration of having to change rooms and the inconvenience of a lack of lift, which will be looked into as well.

    2.0

    Poor Stay

    rahul k.

    The bathroom flush was not working properly, there was no bodywash or handwash soap in the bathroom. The sink was leaking. The frontdesk manager was great, he did whatever he could it was not enough.

    Travel Month: Nov 2024

    Room: Family Room

    2.0

    Poor Stay

    ravina s.family

    Some facilites were not provided washroom is not clean flush buttons are not working breakfast was not served as a buffet pool was not clean

    Travel Month: Nov 2024

    Room: Family Room

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    1.0

    Terrible Stay

    rishi p.

    I will sue all of you and drag you to consumer court.

    Travel Month: Nov 2024 (3-Night Stay)

    Room: Family Room

    4.0

    Pleasant stay

    sourav d.solo

    Nice cosy room. Newly refurbished room, bathroom was cleaned and bed was comfortable. Nice lobby with good decor, staffs were very friendly and service were excellent. Definitely will come back

    Travel Month: Jun 2024

    Room: Family Room

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    Hotel Prime Toro Highland Beach Resort, Candolim has replied on Mon Jul 01 19:39:01 IST 2024

    Hi Sourav, we appreciate your positive feedback about your stay with us! Thank you for highlighting the newly refurbished room, cleanliness, comfortable bed, friendly staff, and excellent service. We look forward to hosting you again on your next visit! Best Regards, FabHotels

    3.0

    Average Stay

    kuldeep k.

    My review about the room is when we entered the room it was like smell was coming all over the room as if it was not being used for very long time. Spider was roaming happily near to the bed and spider web was also formed which shows they were not cleaning properly.

    Travel Month: Sep 2023

    Room: Family Room

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