Incorrect Contact Details: The phone number and address provided on the portal belong to a different hotel. Google Maps won't take you to the correct location—you’ll have to find the actual number on your own and call to get directions.
False Promises: It was mentioned that complimentary welcome drinks would be provided on arrival, but we received nothing.
Good Food & Staff: One of the few positives—the food was good, and the hotel staff were polite and helpful.
Poor Hygiene & Odour Issues: The entire hotel, including the café area and washrooms, had a persistent foul smell. The washroom was not clean either. When asked, the staff blamed the rainy weather, but I stayed at another hotel in Mussoorie during peak monsoon and faced no such issues there.
Location & Parking: The hotel is about 5 km from Mall Road, located on a steep and narrow road. Parking is available, though the area is congested. Thankfully, the staff assist with parking.
Unhygienic Café Area: The café area was consistently unclean and smelly, though the food served was quite good.
Not Worth the Price: Overall, the experience did not justify the price paid. I would not recommend this hotel unless major improvements are made