first, the location is quite far and situated deep inside a village, which might be an issue for those expecting easy access to nearby attractions or city amenities. the property structure is well-designed and aesthetically pleasing, but unfortunately, the experience in the room didn’t match up to the exterior. the biggest downside was the smell in the bathroom, which was quite off-putting. it seemed like there was an issue with drainage or ventilation, as the odor lingered throughout my stay. another inconvenience was the heating – it stopped working during the night without any prior notice, leaving the room uncomfortably cold. the food quality was decent, though the preparation time was unnecessarily long. given the long wait, i expected the taste to be exceptional, but it was just average at best. additionally, the hotel reception was often unattended, which caused delays and frustration when trying to inquire about anything or request assistance. overall, while the property has potential, the lack of attention to detail and service made the stay less enjoyable than it could have been. wouldn’t recommend it for those looking for a hassle-free, comfortable experience.
Hotel Pahalgam View has replied on Wed Jan 29 14:03:28 IST 2025
Dear Mr. Ravi Kumar,
Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. Guest satisfaction is our top priority, and we appreciate your detailed review, as it helps us improve our services.
Location: While our property is situated in a serene village setting, offering a peaceful retreat away from the city's hustle, we understand that accessibility might be a concern for some guests. We will work on better communicating this during the booking process.
Room Experience: We sincerely apologize for the inconvenience caused by the bathroom odor and heating issues. Your feedback has been shared with our maintenance team to ensure immediate resolution. Providing a comfortable and well-maintained space for our guests is crucial, and we regret falling short in this aspect during your stay.
Food & Service: We appreciate your comments on food quality and preparation time. Our team strives to provide freshly prepared meals, but we understand the importance of timely service. We will work on streamlining our kitchen operations to enhance the dining experience. Additionally, we regret any delays caused due to an unattended reception. We are reviewing our staffing arrangements to ensure better availability and prompt assistance for our guests.
We truly value your insights and will take all necessary steps to improve our guest experience. Your feedback is invaluable in helping us refine our hospitality. We would love to welcome you back in the future for a much-improved stay. Please feel free to reach out to us directly if you have any further concerns.
Regards,
Shafiq Bhat