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New Town, Kolkata
19 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the excellent service and clean, cozy rooms at this property. Its prime location near Axis Mall makes it a convenient choice. The staff is known for being friendly and prompt. While the food has received mixed feedback, overall experiences highlight a pleasant stay with good maintenance. Some guests found certain formalities a bit excessive.
Excellent
Hotel service is so good, location is ideal one.
Room: Classic (2X)
Hotel O White Heaven has replied on Sun Jan 12 07:33:36 IST 2020
Thanks for The perfect rating, Nirmal Raj! Hope this love is retain forever and we ensure to make your next stay more exciting and memorable one) have a great day! Regards, Pravin
Service and behave is good
Good behave, promptness good, food not good.
Room: Classic (2X)
Hotel O White Heaven has replied on Sat Dec 28 20:24:33 IST 2019
Hi, Braj! Thank you so much for The positive rating. It seems that you aren't completely satisfied with our services, we've highlighted The matter to our relevant team to ensure a comfortable and relaxing stay in The future. Regards, Rachit
Not a good experience
soloWater bottle took 1 hour. Bathroom mug handle was broken. Jet shower was broken.
Room: Classic (2X)
Hotel O White Heaven has replied on Thu Aug 22 20:09:49 IST 2019
Hi, Mayuri! Sorry for The trouble faced. We have duly noted your feedback and ensure better services in The future. Have a nice day ahead) regards, Vishal
Nice stay
Good location, very close to axis mall, new property. Clean rooms, food is average, nice staffs,
Room: Classic Room
Hotel O White Heaven has replied on Thu Aug 01 21:09:05 IST 2019
Hi, Trisan! Thanks for your kind words of appreciation. Have a wonderful day! Regards, Vishal
It's more like a service apartment
I did not receive my invoice in spite of reminding.
Room: Classic Room
Hotel O White Heaven has replied on Wed Jun 19 18:13:49 IST 2019
Hi, Imadullah! We're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that The related issues are carefully monitored and eliminated to The maximum extent. Regards, Vishal
Average Stay
Number of unwanted formalities like they click pictures of even female for check in formalities. This is completely you expect-able and unsafe to give picture of your spouse to someone else that too on his phone. Disgusted and annoyed.
Room: Classic Room
Hotel O White Heaven has replied on Sat Jun 15 20:40:04 IST 2019
Sorry for The unpleasant experience you had with us, Nitin! Thank you for sharing The feedback, we are using this as an opportunity to escalate The matter with The relevant team. We assure you that your next experience will be memorable one) regards, Jamil
Decent place of stay
coupleI stayed with my wife for a night halt. Location is close to axis mall, about a km from new Town bus stand. Place is good for stay with clean surrounding, clean room, clean toilet. Food available as room service.
Room: Classic Room
Hotel O White Heaven has replied on Wed May 08 10:46:30 IST 2019
Hi, Rupak Majumder! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Hemant
Wonderful
Food was fine and hotel was clean and wonderful
I had a wonderful stay. Staff was well behaved and location of The hotel was perfectly fine
Room: Classic Room
Good Stay
Nice accommodation with basic amenities. Location is good.
Room: Classic Room
Good experience
The hotel was very decent at reasonable price. The location was nice. The room was very clean and cozy.
Room: Classic Room
Service
Nice rooms with proper maintenance and good services.
Room: Classic Room
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