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Review Of Hotel O The Avenue Residency0123401234

Sector 17, Gurgaon | 4 minutes walk to IFFCO Chowk, Gurgaon

    User Rating & Reviews

    • everyone
    • couple
    • family
    • solo
    • business
    2.3
    Average

    76 Ratings, 36 Reviews

    excellent
    17%
    very good
    11%
    average
    12%
    poor
    9%
    bad
    51%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 5
    • 1
    • 2

    Rating Categories

    • Location2.9
    • Cleanliness2.4
    • Room2.6
    • Food2.7
    • Hospitality3.7
    • Value For Money2.4
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    Reviews Summary

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    The property has mixed reviews, with many guests highlighting poor cleanliness, rude staff, and additional charges that create frustration. While some enjoyed the location and found the room size satisfactory, they also noted many issues like cockroaches, unwashed linen, and malfunctioning amenities. Though a few appreciated the good food and supportive service, the overall sentiment points to a lack of proper maintenance and hospitality, making it a hit or miss depending on expectations.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    aakashdeep k.solo

    It was the worst hotel. Not clean at all. Furniture was broken. Nd what they say its under construction. The don’t give keys to their customers until you force them to. They don’t even have normal things.

    Travel Month: Jul 2025

    Room: Classic

    1.0

    not worth a penn

    ashim n.business

    its not worth the stay. can give a count of several issues in the place. dirty linen and washrooms, broken beds, beiken sockets, broken chairs, cobwebs, mosquitos, mice.

    Travel Month: May 2025

    Room: Classic

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    1.0

    Sabse ghatiya property hai

    rahul v.loyalty-iconfamily

    Very very very poor sabse ghatiya hotel hai kuch b hi facility nahi hai please is property mae koi b hi na jaye

    Travel Month: Jan 2025

    Room: Classic

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    5.0

    Awesome is not the word!

    babu g.group

    Amazing Room, professional staff easy access, in house kitchen that serves exotic food at reasonable price. Enjoy the buffet breakfast both Indian and English!

    Travel Month: Nov 2024

    Room: Classic

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    1.0

    Terrible Stay

    yogesh.solo

    sub se kharb hotel h or mere extra liya tha 200 or hotel m toliya bhi nahi or room bilkul kharab tha

    Travel Month: Dec 2024

    Room: Classic

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    1.0

    wrost expirience not for family.

    family

    Wrost hotel i have ever seen. The room is in bad condition behaviour of staff is not good. And thay ask extra whlile i go to the hotal.

    Travel Month: Sep 2024

    Room: Classic

    5.0

    Excellent Stay

    priyanshu k.couple

    Very good service and good behavior & room very good look

    Travel Month: Sep 2024

    Room: Classic

    1.0

    Terrible Stay

    sushila r.couple

    Bad service, my room booking was confirmed but when i reached in the hotel reception. They want 500 extra rupees. I was need urgent room so i have paid 500 extra and receptionist said so we can’t give you room charges. So my experience was bad. No service, no cleanliness and i want my extra paid amount.

    Travel Month: May 2024

    Room: Classic

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    1.0

    Terrible Stay

    nikhil m.loyalty-iconbusiness

    no servicethey won't entertain bookingstaff is not cooperative, once payment is done no grarranty of return

    Travel Month: Apr 2024

    Room: Classic

    1.0

    no suits for stay

    mayank v.family

    As you are aware of that I have faced lots of issues with hotel booking. I had booked two rooms but they had allowed me only 1 room. As per hotelier " jitna tune pay kiya hai etne main main ek room de sakta hu nahi to bhag". As per yesterday's discussion, we have discussed about aprox 20 alternative properties but you have failed to get rooms in alternate property. They have a charge penalty of 500 Rs on outsider food. at the time of check-out " tereko yahi se food lena tha bahar se q magaya. khata ya mat khata par yahi se lena tha. ab penalty de 500 rs ki bahar se khana magane ki" In the end there was not any other option to choose the same property for stay. I had stayed with my wife and sisters but I felt unsafe in that property. I have not slept over there. 1. dirty bed sheets (spots) 2. unwashed pillow 3. urine Stinking and floating on washroom floor 4. no water and broken lavatory seat 5. no basic amenities in the room (TV, soaps, towel, blanket, Air conditioner) 6. They have a charge penalty of 500 Rs on outsider food. (if hotel food was unhygienic or tasteless but mandatory to order) 7. The food plate and glasses were not washed in the proper manner.

    Travel Month: Aug 2023

    Room: Classic

    1.0

    Terrible Stay

    maknojiya s.solo

    Horrible stay. First of all confirm is not fixed second when u replaced hotel kindly share the location details. It is difficult to find new place without location properties

    Travel Month: Aug 2023

    Room: Classic

    1.0

    Terrible Stay

    sanjay k.

    Arrogant staff refused checking in at confirmed rate had to pay 700 extra for check in no wifi no tv no food

    Travel Month: Apr 2023

    Room: Classic

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    4.0

    Terrible stay

    gautam g.

    Cozy room with stained linen and smelling bathroom make tmy one night stay horrible.

    Travel Month: Apr 2022

    Room: Classic (2X)

    Hotel O The Avenue Residency has replied on Thu Apr 14 11:45:34 IST 2022

    Thank you for letting us know about this, gautam gambhir. We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Regards, karishma!

    1.0

    No tv recharge, toilet not working, no shower working, adding breakfast for extra payout, they just gave 1-1 parathas

    kunal t.solo

    No tv recharge, toilet not working, no shower working, adding breakfast for extra payout, they just gave 1-1 parathas, staff n manager just excused for every reason, cockroaches n rats will be seen running around, such a terrible stay !

    Travel Month: Mar 2022

    Room: Classic (2X)

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    Hotel O The Avenue Residency has replied on Fri Apr 08 11:46:30 IST 2022

    Hi, kunal! we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, ivy

    1.0

    Neat a good property to stay

    pawan k.loyalty-iconbusiness

    Peoples behaviour is worst and not good

    Travel Month: Nov 2021

    Room: Classic (2X)

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    1.0

    Worst hotel i have ever visited

    praveen k.couple

    No tv serviceable, dirty bedding, wet and used towel, no washroom kit, low food quality. Everything is totally rubbish.

    Travel Month: Aug 2021

    Room: Classic (2X)

    Hotel O The Avenue Residency has replied on Mon Aug 30 12:03:20 IST 2021

    Hi, praveen! we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time regards, amelia.

    5.0

    Excellent hotel 🏨 I love this property

    naitul r.business

    Main bhout jagha jata hoon but ye Gurgaon kii p. hain bhout he Beautiful hain staff behavior is excellent

    Travel Month: Jul 2021

    Room: Classic (2X)

    Hotel O The Avenue Residency has replied on Thu Jul 15 08:01:15 IST 2021

    Glad to see that you have rated us positively, naitul rathod! we will keep delighting our guests and promise to keep service standards high whenever you stay next with us. Regards, pravin

    4.0

    Good Stay

    guria j.family

    Very closely located near by iffco chowk bus stand.

    Travel Month: Jan 2021

    Room: Classic (2X)

    Hotel O The Avenue Residency has replied on Sat Jan 09 16:30:22 IST 2021

    Hi guria jha, thanks for your amazing words of appreciation. Have a wonderful day! regards, james!

    1.0

    Terrible Stay

    sanchita d.couple

    They denied to provide us the breakfast but they charged for The same as breakfast is included in The room rate also they charged 200rs extra for early check-in but after 10 Am The early check-in is complimentary still they charged me 200 Rs for checking in at 10:00 Am. Worst experience ever

    Travel Month: Jul 2020

    Room: Classic (2X)

    Hotel O The Avenue Residency has replied on Mon Aug 10 15:05:28 IST 2020

    Hi, Sanchita! We are extremely apologetic to know that your experience with us has not been a pleasant one and we would definitely work on your feedback, in order to ensure that The related issues are carefully monitored and eliminated to The maximum extent. Regards, Vishal

    1.0

    Room not cleaned at all

    debendra k.loyalty-iconcouple

    Room service is very bad. Please take serious action.

    Travel Month: Feb 2020 (4-Night Stay)

    Room: Classic (2X)

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    Hotel O The Avenue Residency has replied on Thu Feb 20 17:02:08 IST 2020

    Hi Debendra! Thank you for writing this review. We feel that you are not satisfied with The experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Rachit!

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