The expirence we had was terrible ,even i have no words to describe.we booked the room 4-5 days earlier and the arrangement we got was nothing less than a nightmare , no towels, no soap , bad in hospitality,rudely beahviour ,it was something like that i was cheated on the first day of a new year itself … got horrible expereince ..not worthy for the money which i paid
Hotel O RATANGARH has replied on Tue Jun 25 13:22:59 IST 2024
Dear Guest,
Greetings from Hotel Ratan Palace
We're deeply sorry to learn about the terrible experience you had during your stay. Your feedback is truly distressing, and we apologize for the unacceptable conditions you encountered. This is not reflective of the standard of service we aim to provide. We're investigating the issues you've raised and taking immediate action to rectify them. We understand your frustration and would appreciate the opportunity to speak with you further to address your concerns directly. Please contact our management team so we can assist you promptly.
Sincerely,
Hotel Ratan Palace- Managed By Hospitality Thinking Solution