The property has been critiqued for its poor customer service and cleanliness issues, with many guests reporting that their pre-booked rooms were unavailable or came with unexpected extra charges. Rooms tend to be small, outdated, and lacking basic amenities like hot water and proper ventilation, leading to discomfort. Guests also noted the absence of food services and cleanliness issues, including cockroaches. However, some appreciated the polite staff and cooperative service in terms of room arrangement.