The property has faced numerous criticisms regarding cleanliness, with many guests mentioning filthy rooms, dirty bedsheets, and overall poor hygiene. Service issues were rampant, from rude reception staff to unresponsive housekeeping. Guests reported broken amenities like non-functioning TVs and air conditioning, as well as misleading claims about included meals. While some found the location convenient and appreciated friendly staff, most reviews reflect a terrible experience marred by lack of basic facilities and upkeep.