The property has faced a myriad of issues, with numerous guests complaining about unclean rooms, malfunctioning air conditioning, and poor maintenance overall. The service leaves much to be desired, with staff often unresponsive to requests. Guests reported consistent delays in room service and the lack of basic amenities like hot water and toiletries. The food quality was also criticized for being average at best. The hotel holds potential due to its location, but improvements in maintenance and service are essential.