The reviews reveal a property with serious issues, including a lack of reception, rude staff, and poor communication. Guests faced problems like no hot water, unclean rooms, and a discrepancy between online images and reality. Many reported unsatisfactory experiences with check-in and alleged overcharging. While some mentioned cleanliness and good service, overall feedback highlights a frustrating stay, especially for families and larger groups. Accessibility and security were also noted as concerns.