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Review Of Hotel O Grand Casa

DLF Phase 3, Gurgaon

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.7
    Very Good

    121 Ratings, 78 Reviews

    excellent
    50%
    very good
    15%
    average
    11%
    poor
    5%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 2
    • 1
    • 2
    • 1
    • 1
    • 5
    • 1
    • 1
    • 2

    Rating Categories

    • Location3.9
    • Cleanliness3.8
    • Room3.9
    • Food4.2
    • Hospitality4.5
    • Value For Money3.9
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    Review Summary

    Powered by Myra.AI

    Guests appreciate the friendly and supportive staff, highlighting their attentive hospitality. The property is conveniently located and features spacious rooms. However, cleanliness and maintenance are recurring concerns, with some guests mentioning dirty linens and washrooms. Additionally, issues like extra charges and unavailability of basic amenities have been noted. Despite these drawbacks, many enjoyed their stay due to the overall service quality.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    dinesh.loyalty-icon

    There was no electricity and they didn't not had dg sets. Fans were running on inverter, i decided not to check in and returned back

    Travel Month: May 2024

    Room: Classic

    5.0

    Great place

    shashwat s.

    Awesome experience, staff was friendly and great room. Ac was a little beaten up, but rest everything was great

    Travel Month: May 2024

    Room: Classic

    1.0

    Worst experienc

    vishal r.

    Poor hygiene & poor quality room, a/c was not working no amenities in the proper way, hotel staff are not considering booking. Asking an extra amount during check in

    Travel Month: May 2024

    Room: Classic

    1.0

    Terrible Stay

    sudha s.

    The property owner charged extra amount from us when we checked in saying room is not available. We had to pay as we had a long journey and were exhausted. We were not in a condition to find another hotel. After getting a room, the bedsheets were dirty, the tap in the bathroom was leaking, the balcony was dirty. The room seemed as if nobody has lived into it for the past few years. The owner did not provide baisc things like water. We could not order food as they said cook is not available. They were ready to charge extra for every basic thing. Me and my friend had planned to extend the stay for 2-3 days but we heck-ed out the very next day given the condition of the room. Worst experience ever. The hotel should be listed off the mm t website asap. (i do have up i payment of extra money that i paid him. He insisted on cash but i didn't give him.

    Travel Month: May 2024

    Room: Classic

    1.0

    Worst experience

    neetesh d.

    No hygiene, rooms are dirty, tv not working, broken ac bad smell all around, no lift. Not a good place to stay.

    Travel Month: Apr 2024

    Room: Classic

    • user photos
    • user photos
    • user photos
    • user photos
    5.0

    Outstanding stay

    debjit d.

    An outstanding stay overall! couldn't have asked for a better experience.

    Travel Month: Apr 2024

    Room: Classic

    4.0

    It’s good to stay

    ashwani k.

    The room selected was not good with a/c but it has been changed to another and that room was neat and clean with proper air conditioning. Hotel staff supportive and location is good but some efforts has to be made to locate it. Worth for the amount paid to the room

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Awesome

    hiren.

    Hospitality is really awesome not only for their guests, for their visitors too.

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Absolutely fantastic

    neil g.

    Absolutely fantastic stay! the hotel exceeded expectations.

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Wonderful hospitality

    pankaj t.

    Wonderful hospitality! the staff were truly friendly.

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Absolutely charming

    krishang c.

    Absolutely charming! the hotel's ambiance was delightful.

    Travel Month: Mar 2024

    Room: Classic

    5.0

    Worth it!

    vishal k.

    I was blown away by the level of hospitality at this hotel. The staff anticipated my needs before i even realized them, making me feel like a valued guest.

    Travel Month: Mar 2024

    Room: Classic

    5.0

    Great hospitality

    vijay.

    Great hospitality! the staff were truly friendly.

    Travel Month: Mar 2024

    Room: Classic

    5.0

    Heavenly beds

    praveen.

    Good experience. Rooms are spacious. Service is prompt. Liked the stay.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Wonderful hospitality

    advait.

    Wonderful hospitality! the staff were truly friendly.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Amazing hospitality

    praveen.

    The hospitality here is amazing! they really know how to take care of their guests.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Absolutely delighted

    anand.

    Absolutely delighted with this hotel! clean rooms, good food, and a warm atmosphere.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Best one!

    rakesh s.

    This hotel is good and hygiene is maintained service is fast.

    Travel Month: Jan 2024

    Room: Classic

    5.0

    Clean hotel

    sidharth c.

    It has everything you need, clean, quiet, and very nice and staffs are very friendly and helpful. Definitely recommend it.

    Travel Month: Jan 2024

    Room: Classic

    5.0

    Fantastic accommodation

    raghav.

    Fantastic accommodation! the amenities were great.

    Travel Month: Jan 2024

    Room: Classic

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