I booked Hotel New Lake View through MakeMyTrip, and it turned out to be one of the worst hotel experiences I’ve ever had. While the price was low, the service and hygiene were absolutely unacceptable.
From the moment I entered the room, I sensed something was off. After using the bathroom, I noticed clear signs that the room hadn't been cleaned properly — there was hair on the bed, cushions, bathroom floor, and even a used friendship band wrapper lying around. It was obvious that the room had not been prepared for a new guest.
The cleanliness level was zero — dirty linens, an unclean bathroom, and even worse, they provided an open mineral water bottle filled with regular tap water. Completely unhygienic and unsafe.
This hotel is definitely not suitable for business-class guests or anyone expecting even basic standards of cleanliness and professionalism. Honestly, if this were the last hotel available, I would still prefer to stay at a bus stand or railway station rather than ever book here again.
I've attached some pictures to give a better idea of the condition.
Big mistake choosing this hotel — I hope others don't repeat it.
Hotel New Lake View has replied on Mon Aug 18 15:53:15 IST 2025
Thank you for sharing your feedback with us. We sincerely regret to hear about your experience and apologize for the inconvenience caused during your stay. Please be assured that your concerns have been noted seriously, and our team is already working on improving the issues you highlighted.
Providing our guests with a comfortable and pleasant stay is always our priority, and we are disappointed to learn that we fell short in your case. We truly value your input as it helps us to improve our services and facilities.
We hope you will consider giving us another opportunity in the future so we can serve you better.
Warm Regards,
Akansha