Location is poor, food is okay, amenities are average and service is not good Location is absolutely not good at all what you see while booking online and the taxi also doesn't reach the place. Maybe that is a problem with the location, but somehow it should be communicated well while someone is booking online and the guys who are working as service, they are not doing great job. They are giving wrong information, so I had my bad experience. In fact, somebody had suggested me to take me to some spa services and all which was not great and this needs to be taken care by the hotel
Hotel Namaste Hindustan Near Connaught Place
Dear Aurobinda,
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet expectations.
Regarding the location, our exact address and approach details are clearly mentioned on all booking platforms, and thousands of guests reach us without difficulty. However, we understand that first-time visitors may sometimes face confusion, and we are already working on improving our guidance and communication.
About the service team, we take such comments very seriously. We maintain strict policies, and no staff member is permitted to offer or promote any external services such as spas or similar. If you were misinformed by someone outside the hotel premises, we sincerely regret the inconvenience caused. Nevertheless, we will re-train and brief our staff again to ensure there is no misunderstanding.
We wish your stay had been more comfortable, and we assure you that the issues you highlighted are being addressed on priority. We hope you will give us another chance to offer you a much better experience.
Warm regards,
Hotel Namaste Hindustan