The service was very bad, there was no towel in the hotel till morning, neither was there telephone service, nor was the room locked, when I asked the staff for the room key, they said that there was no key. There was no arrangement for tea in the hotel till 9:30, I had to leave the hotel on an empty stomach
Hotel Nagina Heights has replied on Sat Sep 20 17:34:18 IST 2025
Dear Guest,
Greetings from Hotel Nagina Heights team,
We are deeply concerned to read about the difficulties you faced during your stay and sincerely apologize for the inconvenience caused. Not having towels available, the absence of a functioning telephone service, and the issue with the room lock are serious matters that should never have occurred. We also regret that tea and breakfast arrangements were not ready in time, leading you to leave without a proper meal.
This is not the level of service we aim to provide at Hotel Nagina Heights. Guest safety, comfort, and hospitality are our top priorities, and your experience highlights areas where we must do better.
We truly value your input and hope you will consider giving us another opportunity to restore your faith in our service, ensuring a more comfortable and seamless stay with clean rooms, timely amenities, and helpful staff.
Warm regards,
Team Hotel Nagina Heights