The property struggles with major issues, including a lack of responsiveness, unclean rooms, and poor management. Many guests reported denied check-ins and extra charges, leading to wasted money and frustration. Guests highlighted bad odors, malfunctioning amenities, and overall unsatisfactory service. However, a few mentioned decent staff courtesy and good location. Overall, many found it disappointing and far from acceptable standards, with consistent complaints about cleanliness and service delays.