The property has a decent campus and spacious rooms, with some guests appreciating the location's proximity to shopping and transport. However, multiple reviews mention poor service and cleanliness, highlighting issues like broken fixtures and slow room service. Some guests enjoyed the food, particularly at the 24/7 café, while others found it overpriced and unsatisfactory. The friendly staff received mixed remarks, with some being praised, but consistent complaints about unprofessional behavior were noted.