The property has an interesting old-world charm, being a redesigned British-era home with a lovely courtyard view. However, guests faced multiple issues like poor service, slow room assistance, and a host of maintenance problems including inconsistent water supply and non-functioning intercom. Food quality is hit or miss, with several guests noting it lacked freshness and was overly oily. While some staff were courteous, overall service was considered unprofessional and rude, with cleanliness also needing improvement.