Guest reviews highlight mixed experiences at the property. Some guests appreciated the beautiful lake view, quick service, and child-friendly environment. However, others mentioned small rooms, lack of cleanliness, and issues with amenities like geysers and room size. The property's location on Mall Road was praised, but concerns were raised about high prices, extra charges, and unhygienic conditions. Staff behavior received mixed feedback, with some guests mentioning helpful and polite staff, while others found them rude.