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Review Of Hotel Girgaon Palace

South Mumbai, Mumbai | 1.9 km drive to Mumbai Chowpatty Beach

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.4
    Good

    67 Ratings, 24 Reviews

    excellent
    24%
    very good
    22%
    average
    28%
    poor
    16%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 5
    • 5
    • 5
    • 1
    • 5
    • 5
    • 1
    • 3
    • 2
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    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    This property has received mixed reviews, highlighting some key aspects. While some guests appreciated the location and found the staff helpful, many reported issues like poor cleanliness, malfunctioning facilities, and inadequate room sizes. Several noted a lack of professionalism from reception staff and limited room service options. The overall experience seems unsatisfactory for most, with concerns about the difference between photos and reality. It's good for budget travelers seeking a calm environment, but cleanliness could be improved.

    Sort by:

    Positive first
    2.0

    Poor Stay

    misha s.couple

    Jaisa dikhaya vaisa tha nhi fraud hai ek tarike koi facility nhi cheap tha bilkul

    Travel Month: Sep 2025

    Room: Deluxe Double Room

    1.0

    no hygiene

    abhayjit s.solo

    Washroom and room was very dirty. They didn’t changed that during the place of my stay

    Travel Month: Aug 2025

    Room: Standard Double Room

    • user photos
    5.0

    Excellent Stay

    rajesh.

    Good location clean and quick service

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Standard

    5.0

    Excellent Stay

    abhi p.group

    Great stay with good food, comfortable rooms, and service.

    Travel Month: Aug 2025

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    hiren v.group

    so bed ambition so bed room smell so dirty bathroom not good west of money

    Travel Month: Aug 2025

    Room: Standard Double Room

    2.0

    Poor Stay

    ekanan n.business

    though the location is not so bad but the rooms are terrible. smell is coming from room and the washroom need immediate manite though the location is not so bad but the rooms are terrible. smell is coming from room and the washroom need immediate maintenance

    Travel Month: Jul 2025

    Room: Standard

    5.0

    Excellent Stay

    dattaraj k.business

    Location is good, food we have to make arrangements for our own food but near by many Resturants & streets foods are there, Service il will say was ok

    Travel Month: Jun 2025

    Room: Standard

    1.0

    Unprofessional Staff

    shweta l.business

    i have stayed with the hotel more than 50 times as my business work is around the area. The hotel is at the perfect location and one reception staff who is a shining light in the hotel. Unfortunately there is a person who is very rude and arrogant, unfortunately he is not fit to work at the reception though I am a regular he made me wait and unfortunately I had to kill time as I reached in the morning at 3:30 am on the 3rd of May and my booking was from 12 noon of the 3rd for 2 nights. I told him I am ready to pay extra but he said you need to pay 2500 for the remaining 8 hours while the website was selling. I told him that the price on the website is low, to which he said then book it online, I said I would do it but the dates have passed and I can't. To which he said then I can't do anything. he made me wait at the reception till morning and when the housekeeping then were having fun communicating with each other saying, the housekeeping told him you had so many rooms and why didn't you give him the room and had a verbal argument with him. This person made sure his owner doesn't earn as it's not his hotel causing loss in revenue. I myself have 4 hotels in Goa but this is the first time I can against such a rude reception, The entire Reception is unprofessional except for Bhavesh. I will again book the hotel as I have limited option and it's at the convenient location. But my only request to the guests is to book online and keep your communication with the reception to the minimum including their manager as they are very unprofessional.

    Travel Month: May 2025

    Room: Standard

    • user photos
    • user photos
    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    saloni.

    The room we got, flush was not working. The room had a weird smell. While turning on the shower/tap both were turning on at the same time. Blanket was not clean. We were in hurry so we went out and came back in the evening and asked them to change the room, the second room we got was decent but the washbasin was getting clogged. Overall not a good experience for 2 nights

    Travel Month: Mar 2025

    Room: Standard

    4.0

    Good Stay

    ashish d.

    Very nice ... comfortable hotel

    Travel Month: Mar 2025

    Room: Standard

    2.0

    Poor Stay

    prabhulal r.

    Hotel is located far from road and not reachable by car or taxi. Reception staff is not professional and no intercom facility for calling room service. Rooms are ok. Room service staff is good. Such hotel should be removed from list of MakeMyTrip.

    Travel Month: Mar 2025

    Room: Standard

    5.0

    Excellent Stay

    zeba z.

    Good service

    Travel Month: Dec 2024

    Room: Standard

    2.0

    Experience

    anoop k.business

    The lack of cleanliness, The room floor was wet all the time like seepage and also the walls and inadequate facilities made for a very unsatisfactory stay. I would not recommend this hotel based on my experience.

    Travel Month: Aug 2024 (3-Night Stay)

    Room: Standard

    2.0

    Poor Stay

    anoop k.

    The lack of cleanliness, the room floor was wet all the time like seepage and also the walls and inadequate facilities made for a very unsatisfactory stay. I would not recommend this hotel based on my experience.

    Travel Month: Aug 2024 (3-Night Stay)

    Room: Standard

    3.0

    Average Stay

    robin t.

    The stay was not as expected because the photos shown are totally different from the reality.

    Travel Month: Jun 2024

    Room: Standard

    4.0

    Good Stay

    dattaraj k.

    4. My experience was really good, room was nice & clean, room services was also good, location was also good, food was easily available, i will definitely recommend to others.

    Travel Month: Jun 2024

    Room: Standard

    4.0

    Good Stay

    yuvraj b.

    -room was clean -door lock was not working properly so that i requested to change the room they denied 2 time after many requests they give us small room without tv facility -charge extra for water bottles

    Travel Month: Mar 2024

    Room: Standard

    3.0

    Average Stay

    priyanka.

    Not worth, no telephone in room, small room, no service price ke hisab se bakwas tha. Itna accha nahi tha ki photo nikale

    Travel Month: Feb 2024

    Room: Deluxe Room

    5.0

    Simple and friendly experience

    narayanan k.loyalty-iconsolo

    The room was simple for a night stay. The place was really calm to sleep over night as many hotels in these areas have lots of noise. This is little inside the main road. You have to get down on the main road and walk to the hotel. So good for backpack travelers. Staff were kind enough to let me check out 30 minutes late as they understood that i need time after my marathon run.

    Travel Month: Jan 2024

    Room: Standard

    1.0

    Terrible Stay

    donald l.loyalty-iconbusiness

    The only reason i stay there is because of the location. Front office staff is pathetic and so are their owners

    Travel Month: Nov 2023 (3-Night Stay)

    Room: Standard

    • user photos
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