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Review Of Hotel Dev Palace
Gandhi/Library Chowk, Mussoorie | About a minute walk to The Mall Road
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
108 Ratings, 43 Reviews
Last 10 Customer Ratings (Latest First)
- 2
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- 2
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- 1
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- 5
- 2
Review Summary
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This property boasts a fantastic location on Mall Road, offering stunning views and easy access to nearby attractions. Guests appreciate the cooperative staff and good food, contributing to a comfortable stay. However, cleanliness issues in the rooms and some noise disturbances have been noted. Overall, it remains a decent choice for affordability and convenience amidst the scenic beauty.
Sort by:
Positive first
2.0
Poor Stay
gaurav g.couple
the hotel's location was average not so good, The hotel room was not clean and smelled bad, not value for money, even hotel staff were rude .
Room: Deluxe Room With Mountain View
5.0
The best part of this stay.
srijan k.group
City looked beautiful from up here, especially after dark. Best part of the stay.
Room: Deluxe Room With Mountain View
2.0
Poor Stay
robert g.
Room was not clean
Room: Deluxe Room With Mountain View
4.0
best loc
prakash 1.family with 1 kid
The stay was very comfortable — the room had a beautiful view, and the food was also good. The only thing to keep in mind is that scooters are not allowed from the library Chowk to the mall road, so some walking is required.
Room: Deluxe Room With Mountain View
Hotel Dev Palace
Greetings Mr Prakash, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay, especially the beautiful view and the food. We appreciate you pointing out the restriction on scooters near the mall road — it’s helpful information for future guests. We hope to welcome you back soon for another relaxing stay!
4.0
Good Stay
abhishek t.family with 1 kid
good room with balcony and view of outside staff is very cooperative food is good need improvement abot linen in room and require charging point bed side need some arrangements for wet clothes and tea cattle
Room: Deluxe Room With Balcony
Hotel Dev Palace
Greetings Mr Abhishek Tiwari. Thank you for your detailed feedback! We’re happy to hear you enjoyed the room, balcony view, and found our staff cooperative and the food enjoyable. We appreciate your suggestions regarding the linen, bedside charging point, wet clothes arrangement, and tea kettle — these are valuable insights, and we’ll work on improving them to enhance our guest experience. We hope to welcome you again soon!
4.0
to stay there in a perfect location
kishore t.family with 1 kid
The location was superb. The food was ok. The amenities and services were good. basically all was good there
Room: Deluxe Room With Balcony
Hotel Dev Palace
Greetings Mr Kishore Totwani, Thank you for your kind words! We’re glad you enjoyed the superb location and found our amenities and services to your satisfaction. We appreciate your feedback on the food and will continue to work on enhancing the overall experience. Looking forward to welcoming you back soon!
3.0
Average Stay
haneesh k.
Overall, the room was comfortable and location is good in terms of being on the Mall road but it is on the left side of the mall road which opens the window to the road and is constantly subjected to honking and vehicular noise. Also, the staff was a bit noisy and we had to request them twice to keep it down as we were trying to sleep. In fact, I was asked to wake up early as they found it pretty normal to chit chat in the early morning. Rest, it was fine. But I would recommend to not book it if you want your experience to be less noisy.
Room: Deluxe Room With Mountain View
Hotel Dev Palace
Greetings Mr Haneesh, Thank you for sharing your honest feedback. We’re glad to hear that you found the room comfortable and appreciated the convenient location on Mall Road. We’re truly sorry to hear about the noise disturbances from both the road and our staff — this is not the experience we aim to provide. Your concerns are noted, and we will address them with our team to ensure a quieter and more restful environment for our guests. We appreciate your recommendation and hope to have the opportunity to improve your experience in the future.
5.0
Excellent Stay
anshul s.family with 1 kid
It was excellent experience.Service was great and staff was really coperative.Clean room and wash room was very immpervisive . View from the room was also awesome. Will love to stay here again next time.
Room: Deluxe Room With Mountain View
Hotel Dev Palace has replied on Sat Jul 26 17:40:52 IST 2025
Greetings Mr Anshul, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience and enjoyed the service, cleanliness, and the beautiful view from your room. It’s great to know our staff made your stay even more comfortable. We’d be delighted to welcome you back on your next visit!
4.0
Good Stay
lochan s.family with 1 kid
The stay in the both the hotels were extremely fabulous. The food and hospitality of hotel staff was so very much good. I will recommend both of these hotels for future stay. Thanks
Room: Deluxe Room With Balcony
Hotel Dev Palace has replied on Sat Jul 26 17:44:58 IST 2025
Greetings Mr Lochan, Thank you for your kind words! We’re delighted to hear that you had a fabulous experience at both hotels and enjoyed the food and hospitality. Your recommendation means a lot to us. We look forward to welcoming you again in the future!
5.0
Excellent Stay
nazar a.couple
We stayed there for 1 day. I think it was a superb stay. The Hotel was smelling good there was no foul smell. The reception experience was also good. Location was superb just there is an issue of parking but that was also managed. Overall a very good option to consider.
Room: Deluxe Room With Mountain View
Hotel Dev Palace
Greetings Mr Nazar, Thank you for sharing your experience! We’re glad to hear you had a superb stay and appreciated the cleanliness, pleasant atmosphere, and smooth check-in at reception. We’re also happy the parking issue was managed to your satisfaction. Your kind words and recommendation mean a lot to us — we hope to host you again soon!
1.0
Terrible Stay
dheeraj g.
Terrible
Room: Deluxe Room With Mountain View
Hotel Dev Palace has replied on Sat Jul 26 17:49:03 IST 2025
Greetings Mr Dheeraj, We’re really sorry to hear that your experience didn’t meet expectations. We’d appreciate it if you could share more details about what went wrong so we can look into it and make improvements. Your feedback is important to us.
1.0
Terrible Stay
shubhanshu s.
First of all there was no parking facility, the room area which were shown in picture was not matchable. There was no balconies. No water bottles provided only regular water provided. It was not worth it to stay at the hotel.
Room: Deluxe Room With Mountain View
Hotel Dev Palace
Greetings Mr Shubhanshu, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience was disappointing and did not match your expectations. We sincerely apologize for the lack of parking, the mismatch between the room and the photos, and the absence of promised amenities like balconies and bottled water. Your concerns are being taken seriously, and we will review these issues with our team to ensure greater accuracy in our listings and improvements in our service. We appreciate your honesty and regret that we couldn’t provide the stay you were hoping for.
1.0
Room change
sumit k.family
It was fully dissatisfied as the room which was shown not given.Other room was there
Room: Deluxe Room With Mountain View
Hotel Dev Palace has replied on Sat Jul 26 17:50:39 IST 2025
Greetings Mr Sumit, We’re very sorry to hear about your dissatisfaction. It’s truly disappointing to know that the room you were shown was not the one you received. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience and confusion caused. We’ll be looking into this matter to ensure such issues are addressed and do not happen again. Your feedback is important, and we appreciate you bringing this to our attention.
5.0
Excellent Stay
rajiv s.
5
Room: Deluxe Room With Balcony
Hotel Dev Palace
Greetings Mr Rajiv, Thank you for your rating! If there’s anything specific you’d like to share about your experience—positive or negative—we’d love to hear it so we can keep improving.
1.0
never book this hotel even if they provide you in free
sritilekha d.couple
They have given pics , none of the room matches with real time. Majority amenities mentioned are not provided. No tv works, even deluxe rooms doesn’t have a tv there even after mentioning that tv, electric kettle, iron board, work desk provided..none is there. there is no telecom in the rooms, wifi worked one day and shows “no internet” the next day. They mentioned “complementary upgrade to mountain view room” but will charge extra Kitchen is worse, no proper food is available, no one picks call when in need, other members of adjacent rooms makes so much noise, there was no help even after calling multiple times. Waste of money. I had 3days booking and checked out within 2days. Not at all recommended.
Room: Deluxe Room
Hotel Dev Palace
Greetings Ms Sritilekha Das, We’re truly sorry to hear about your experience, and we deeply regret the inconvenience and disappointment you faced during your stay. It’s unacceptable that the room and amenities did not match what was promised, and that you encountered issues with basic services like Wi-Fi, TV, and room support. Your feedback highlights several serious concerns—from misleading room photos and lack of listed amenities to poor service and unresponsive staff—which are far from the standards we aim to uphold. We understand how frustrating this must have been, especially when you had planned a longer stay. Please accept our sincere apologies. We are taking your comments seriously and will thoroughly review these issues with the management team to take corrective action. Your experience should have been much better, and we truly appreciate you taking the time to share this honest review.
4.0
Good Stay
muskan r.family with 2 kids
Brilliant hotel staff was helpful beautiful location everything was. Perfect 👌🏻
Room: Deluxe Room With Mountain View
Hotel Dev Palace has replied on Sat Mar 29 16:45:00 IST 2025
Dear Muskan, Thank you for your kind words! We're thrilled to hear that you had a great stay and enjoyed the beautiful location. It's wonderful to know our staff made a positive impact on your experience. We hope to welcome you back soon!
5.0
Excellent experience
kanika n.group
Hotel place was in mall road with nice view. I love the place and staff behaviour was good. Love the room.
Room: Deluxe Room With Mountain View
Hotel Dev Palace has replied on Sat Mar 29 20:51:02 IST 2025
Dear Kanika, Thank you for your wonderful feedback! It's great to hear that you enjoyed the location, the view, and the service from our staff. We're delighted that you loved your room and had an excellent experience. We hope to welcome you back for another memorable stay!
1.0
Terrible Stay
pulkit b.family
rooms was smelling and it is below 2 floor where no lift been provided. very bad location with no parking even the hotel staff not accomodate any request for luggage transfer
Room: Deluxe Room
Hotel Dev Palace has replied on Fri Mar 28 15:36:41 IST 2025
Dear Pulkit, Thank you for sharing your experience. We're truly sorry to hear that your stay did not meet your expectations. Your feedback about the room conditions, location, and assistance with luggage is important to us, and we will certainly look into these issues to ensure improvement in the future. We appreciate you taking the time to provide this insight.
5.0
very good stay
rohan t.group
good stay and beautiful view. and the host was also very nice . main mall road and with good charges. value for money
Room: Deluxe Room
Hotel Dev Palace has replied on Fri Mar 28 13:39:24 IST 2025
Dear Rohan, Thank you for sharing your positive experience! It's wonderful to hear that you enjoyed your stay and appreciated the beautiful view. We're glad the host made your visit pleasant and that you found value in your experience. Looking forward to serving you again!
3.0
Average Stay
geetanjali k.couple
Big problem is there was no parking rest dental kit they didn’t provide and water also rest all good
Room: Deluxe Room
Hotel Dev Palace
Dear Geetanjali, Thank you for sharing your feedback. We're glad to hear that you found your stay to be satisfactory overall. We apologize for the inconvenience regarding parking, the dental kit, and the water. Your comments will be taken into consideration as we strive to enhance our services. We appreciate your insights and hope to serve you better in the future.
