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Kappil, Bekal | 4 minutes walk to Kotikulam Railway Station
170 Ratings, 107 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property enjoys a good location near Bekal Fort and has clean, spacious rooms with decent amenities. Guests appreciate the friendly and helpful staff, as well as the tasty food, although the dinner options could be better and there are some complaints about parking access. Service appears to have room for improvement, especially in the restaurant and check-in process.
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Good Stay
Excellent room. But very average food provided for breakfast. Location is close to nh66. This is a bar attached hotel. Parking is common for guests as well as customers coming to bar. Spacious parking available
Room: Executive Room
Good Stay
The stay was good, booked by the company and the second time I booked my self, the food was average, amenities ok and the service ave
Room: Deluxe Room
Good Stay
Restaurant facing main road and reception we have reach through a side road. Rooms were neat and clean. Good service. Digital TV was not working properly. No coffee maker.
Room: Deluxe Room
Excellent Stay
A beautiful place next to the Bekal River, with a separate swimming pool for children, a park, a jacuzzi in the room, and separate seating areas at the back of all the cottages. Breakfast was good, but the dinner menu was less extensive than other hotels. It felt like a letdown that there were no Kerala dishes for dinner.
Room: Deluxe Room
Excellent Stay
Very good and clean hotel, looks like new, food also verified nice 👍
Room: Deluxe Room
A really bad experience! stay away.
Had a terrible experience. AC did not work, bed was damaged - couldn’t sleep a wink! Worse, main door could be easily opened even after locking - serious safety issues.
Room: Executive Room
Excellent Stay
center to the city very neet and clean. management is good 😊 restaurant food also very tasty 😋 over all good
Room: Deluxe Room
bad experience
The room was full of long hair in many parts. The room, which is paid is very narrow. The ceiling light connector is placed in a way that is dangerous. None of the remotes work and there is no display so it is not possible to know if the AC is working. I ordered a mutton biryani and it was a large quantity of 6 pieces but I could not eat a single piece of meat because it was uncooked.
Room: Deluxe Room
Excellent Stay
We had a wonderful experience at Gateway Bekal. The ambience is warm and inviting, creating a relaxing atmosphere that’s perfect for unwinding. The service, while good, has room for improvement to match the overall quality of the place. However, the highlight of our visit was the food — it was absolutely amazing, with rich flavors and fresh ingredients that made every bite memorable. The presentation and attention to detail were impressive. A perfect spot for anyone looking to enjoy a great dining experience in a beautiful setting. Highly recommended!
Room: Deluxe Room
Worst front desk staff
Worst front desk staff manager is hidden don't want to meet the guest asked for late check-out and they were charging full money
Room: Deluxe Room
Hotel Bekal Palace has replied on Sat Mar 16 19:27:54 IST 2024
Dear sir, We have checked your reviews clearly and from that the management understood that you booked a single room, and in addition to the person you booked, our staff questioned the people who came from outside, including women, and their ID cards were taken and kept by the front office staff, and the information on it was done. I was able to understand that this is a revenge review.
Worst front desk staff
Worst front desk staff manager is hidden don't want to meet the guest asked for late check-out and they were charging full money
Room: Deluxe Room
Good Stay
Good place for stay and the food is also very good. Location is very convenient. However, your driving skills will be tested fully to reach car parking place. Even, going to the restaurant from the room is also challenging and good exercise.
Room: Deluxe Room
Family stay in hotel bekal palace on 9 th dc 2023
Water supply is a problem. Bath room had scorpio. No hot water from the shower sp. Will not be suitable for a comfortable stay.
Room: Deluxe Room
Good for short stays
The hotel is easy to locate as it is on the main road. The premises are kept clean. The room allotted to me was quiet and calm. Some negatives like wifi was not working and room services are not always upto the mark. Veg food was ok, not great. Overall, it is good for a day or two.
Room: Deluxe Room
Restaurant accessibility
Need to work out easy access to the restaurant. Otherwise, food quality is very good
Room: Deluxe Room
Good Stay
They welcomed me in a very good manner but the washroom health post was not working and the bedsheet was tone
Room: Deluxe Room
Good place to stay in a budget category
We booked our stay in this hotel as a stopover before our main stay at a different hotel. The room was neat, clean and hygienic which generally are the main concerns when you stay at budget friendly hotels. Would recommend to budget travellers
Room: Deluxe Room
Terrible Stay
Horrible place to stay
Room: Deluxe Room
Poor Stay
Bad. Horrible hotel bekal. Checking out of the hotel now. Will appreciate if you would refund my money for atleast one day for which i booked today morning
Room: Deluxe Room
Terrible place from service to hospitality.
Booked one of the best category room but ACs were non fictional. No tea and coffee pacets but electric kettle was available. No hot water and no WiFi inside room ( room door WiFi was available but not inside ). No proper breakfast available, no one from reception and support staff willing to help. Continuous annoying noise of hammering something was there throughout the night.
Room: Executive Room
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