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Central Pondicherry, Pondicherry
54 Ratings, 27 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests have noted that the property offers spacious, well-maintained rooms and generally clean washrooms, which is a plus. However, there are significant concerns regarding cleanliness of bedding and towels, and many have highlighted poor service, with a lack of room service and absent reception staff frequently mentioned. The location is also a drawback, being quite far from the city center, making it less ideal for families and couples. Some appreciated the food quality and bar facilities.
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Good Stay
it's a nice place and worth for money. customer service is good. rooms parking area and all the amenities are too good
Room: Deluxe Double
Excellent Stay
excellent service and location. i have enjoyed my stay in the arunanchala hote excellent service and location.
Room: Standard Room
Overall good..............................................
overall good. experience and clean washrooms
Room: Deluxe Double
Poor Stay
Bedsheets, pillow covers, towels are very dirty. There is no one in reception most of the time, no room service. The hotel is very far from city centre pondicherry. No transport or hotels near by. Bar is there within hotel premises at reception and basement. Very very unsafe for families with ladies. Not at all recommended
Room: Deluxe Double
Terrible Stay
The hotel service and room condition is very poor and is in pathetic condition. The bar is just in front of the hotel way and is not safe for families to stay over there. We had a very bad experience. Receptionist was drunk and didn't attend us properly. He went to bar immediately after handover key. We were not satisfied with this stay. I will not recommend anyone to stay on this hotel especially along with family.
Room: Deluxe Double
Good Stay
Room facilities is good. Good cloths.
Room: Standard Room
It’s room are very bad
businessRoom lock not working. Ac getting sound. No proper food availability. I booked with breakfast, but they aren’t provide breakfast
Room: Deluxe Double
Hotel Arunachala has replied on Mon Jan 30 00:09:40 IST 2023
Dear Mr. Ramesh Kumar, Greetings from Hotel Arunachala-Pondicherry! It was a pleasure having you with us at Hotel Arunachala. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members. Please allow me to state that the issues experienced by you are not reflective of our normal guest service standards and request you to give us the opportunity to showcase that to you on your next visit. I trust you will not let this incident affect your perception of our service standards. My team and I always assure you of our best services and we look forward to your return. Warmly, Naresh Kumar Revenue Manager
Value for money
Stay way from City but the rooms are good
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Fri Mar 13 14:59:06 IST 2020
Dear guest, we really appreciate and thank you for having the time and sharing your review. Thank you for your positive feedback and the same is very encouraging and a great source of motivation for all of us. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm regards, management.
An average place to stay
The hotel is fine. The only problem we had was there was no hot water in washrooms. Rest all is fine. Its almost near to all places. So yeah. Just an average stay.
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Thu Mar 05 12:06:56 IST 2020
Dear guest, thank you for the feedback on your stay. We have taken up your points on priority. We will definitely look into this for sure. Looking forward to serving you on your next visit. Warm regards, management.
Excellent Stay
It was very good place and even the food in the Hotel was very yummy. Management was very polite
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Thu Mar 05 12:06:17 IST 2020
Dear guest, we really appreciate and thank you for having the time and sharing your review. Thank you for your positive feedback and the same is very encouraging and a great source of motivation for all of us. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm regards, management.
The entire Hotel is covered in construction dust and debris
The entire Hotel is covered in construction dust and garbage, which no one tries to remove.
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Thu Mar 05 12:07:30 IST 2020
Dear guest, thank you for the feedback on your stay. We have taken up your points on priority. We will definitely look into this for sure. Looking forward to serving you on your next visit. Warm regards, management.
Good but no room service and not neat
Asked for a room service but didn't come and clean
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Thu Mar 05 12:07:57 IST 2020
Dear guest, we're extremely sorry for the inconvenience caused during your stay in our Hotel. We assure and take your valuable points and we will rectify the issues and ensure you that it will not happen on your next visit. We hope to resolve this to your benefit and earn you back as a customer. Warm regards Management
Poor Stay
No hot water, no room service and. Not even tv
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Fri Feb 21 13:08:06 IST 2020
Dear guest, thank you for the feedback on your stay. We have taken up your points on priority. We will definitely look into this for sure. Looking forward to serving you on your next visit. Warm regards, management.
Everything was nice. Friendly staff and clean room made the stay great
Overall it was completely nice. Just felt that the Hotel was bit on low occupancy.
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Fri Feb 21 13:07:23 IST 2020
Dear guest, we really appreciate and thank you for having the time and sharing your review. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm regards, management.
Location is far away from white Town so prices are cheap. Would not suggest for couples or families
Everything is at an acceptable level except the location. Good for bachelor's but not suggest for family and couples unless you are familiar with Pondicherry.
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Fri Feb 21 13:06:10 IST 2020
Dear guest, thank you for the feedback on your stay. We have taken up your points on priority. We will definitely look into this for sure. Looking forward to serving you on your next visit. Warm regards, management.
Value for money
Spacious room well maintained
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Sat Feb 15 10:50:24 IST 2020
Dear guest, we really appreciate and thank you for having the time and sharing your review. Thank you for your positive feedback and the same is very encouraging and a great source of motivation for all of us. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm regards, management.
Excellent Stay
Hotel was good. Neat and clean. Room service was good.
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Sat Feb 15 10:50:34 IST 2020
Dear guest, we really appreciate and thank you for having the time and sharing your review. Thank you for your positive feedback and the same is very encouraging and a great source of motivation for all of us. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm regards, management.
Pleasant stay
I had a beautiful and pleasant time over here. Very very good facilities and service. I would like to appreciate all the staffs over there for their lovely response and service provided. Good job and all the best for future endeavors.
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Sat Feb 15 10:52:32 IST 2020
Dear guest, we really appreciate and thank you for having the time and sharing your review. Thank you for your positive feedback and the same is very encouraging and a great source of motivation for all of us. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm regards, management.
Big issues
businessPoor room service, unknown person come to my room knocked the door at 12:45 am asking me, I need a cigarette, liquor and Am a local rowdy. In morning I complaint this issue in reception they simple told we don't no sir. I ask them to check the camera after he check he told we don't know who is this.
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Mon Jan 30 00:12:17 IST 2023
Dear Mr. Madhan Kumar Kaliyannan, Greetings from Hotel Arunachala-Pondicherry! It was a pleasure having you with us at Hotel Arunachala. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members. Please allow me to state that the issues experienced by you are not reflective of our normal guest service standards and request you to give us the opportunity to showcase that to you on your next visit. We have taken Necessary action on this issue. I trust you will not let this incident affect your perception of our service standards. My team and I always assure you of our best services and we look forward to your return. Warmly, Naresh Kumar Revenue Manager
Good Stay
Very good and clean service is good
Room: Standard Double Bed Room Ac
Hotel Arunachala has replied on Fri Feb 07 13:25:41 IST 2020
Dear guest, we really appreciate and thank you for having the time and sharing your review. Thank you for your positive feedback and the same is very encouraging and a great source of motivation for all of us. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm regards, management.
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