Ridiculously placed location of this property. Non motorable, dangerous sharp inclined roads. Far off from the mall road & other points.
No one should ever make the mistake of driving to this place..Road is too narrow..They say it's on the VIP (governor's house nearby) so they cannot put sign boards..It was a struggle and a complete waste of time to just reach the place.. Room was ok but no towels, no dental kit, no shaving kit and just two pillows.. When asked for pillows for the child, the response was unacceptable(the owner said, pure nainital mein koi pillow nahi dega).. We gave the room keys in the morning and asked the manager to get the room cleaned..We came back in the evening and asked for the keys on the reception - Response from the manager "please look for the Housekeeping boy who would be somewhere on your floor.." and we were asked to take the keys from some boy who we could not find..So, then again we had to go back to the reception to tell them and finally they could get the room opened for us. And to our surprise, the room was exactly how we had left it in the morning..They started to clean it in the evening while we were standing there ..It was such a frustrating experience..We asked them to please leave us alone and not try and clean now..as my child (2yr old) wanted to sleep..
Food was ok but kitchen timings were limited..They accepted order for tea and after an hour, when we called to check out order, someone picked up and said kitchen is closed now ..We told them, that they accepted the order one hour ago, they hung up on us .. Honestly, I will never ever recommend anyone to get in this trap.. Ideally, Make my trip should delist them..If you don't want to get stuck in hills with inconsiderate people, dangerous location and absolutely pathetic experience, please don't book this place.
I regret booking this place for my family.