The property has been criticized for its lack of cleanliness, with dirty kettles and stained bed sheets. Numerous guests mentioned poor service and unhelpful staff, including rude receptionists and minimal facilities like no kitchen or room service. Although some reviews highlighted decent room sizes and a good location, many found the overall experience disappointing, citing issues like broken amenities, high rates for limited offerings, and unsatisfactory food quality. Overall, guests felt the property did not meet expectations.