“we had a horrible experience during our recent stay at the hotel booked through makemytrip. The rooms were extremely old and in dire need of renovation. The bed was in terrible condition, the bedsheets were filthy and stinking, and the bathroom was disgusting with a strong, unpleasant smell. To make matters worse, even though we had booked a stay with breakfast included, the hotel had no food available. When we inquired, they shockingly handed us rs. 100 and suggested we have breakfast outside! this was both insulting and shameful. We refused the money and had to find breakfast elsewhere. Adding to the frustration, towels were unavailable for three consecutive days because they were “out for laundry. ” the overall experience was so bad that we were forced to leave the hotel and book another one. However, after facing two such terrible experiences back-to-back, we decided not to use makemytrip for bookings anymore. We are extremely disappointed with the service and will not recommend makemytrip for trips or hotel bookings in the future. This was truly a very bad and frustrating experience. ”