Not Recommended – Poor Hospitality
Unfortunately, our stay was disappointing. There was no caretaker, and we had to ask for basic necessities repeatedly. The response was slow, and we were even asked to clean the utensils we used, which isn't acceptable for a paid stay.
We also noticed rude behavior which was quite upsetting. There were no fresh towels or linens, and overall, hygiene and basic upkeep were lacking.
Would not recommend unless significant improvements are made.
Home Escape 2BHK Retreat Ujjain
Dear Valued Guest,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. At Home Escape, we always strive to provide a comfortable and welcoming stay for our guests.
We would like to clarify a few points. Since our property is a homestay and not a hotel or villa, there is no live-in caretaker. However, as we stay nearby, our team is available 24/7 to assist whenever guests need any support. For daily essentials, services like Blinkit and Swiggy Instamart are also accessible in this area. Housekeeping is carried out between 11:00 AM – 2:00 PM every day, and fresh towels, linens, and cleaning are always part of our standard upkeep.
Regarding utensils, they were requested to be rinsed as they were used immediately after check-in, and housekeeping was scheduled for the following day. We assure you that overall hygiene is maintained to high standards, and we always attend promptly to guest requests.
We sincerely regret if there was any misunderstanding or if our approach came across differently. Your feedback is valuable, and we will use it to improve communication so future guests have an even smoother