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Shillaru, Narkanda
24 Ratings, 13 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts an amazing hilltop location with breathtaking views and spacious, clean rooms. While guests have enjoyed the tasty and fresh food, many have pointed out the service issues, including slow response times and limited food options. A few reviews mention cleanliness and unpleasant bathroom odors as areas needing attention. Overall, the stunning views and good room quality are standout features, but service and food availability seem to be consistent concerns.
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my trip narkanda
location nice ..hotel is ok...but food was pathetic.. really they should improve their hospitality...
Room: Deluxe room with Balcony
Average Stay
Food was good but the services were very bad. Bathroom was so smelly. From where can i redeem this offer
Room: Deluxe room with Balcony
Value for money
Reaching this property is tuff, rest was fine
Room: Deluxe room with Balcony
Hilltop Resort has replied on Tue May 23 19:59:31 IST 2023
Dear guest, namaste! it was a pleasure having you stay with us at hilltop resort. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit at our resort was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you & kind regards, hilltop resort team
Hill top resort narkanda
familyHotel located at the hill top, view from this hotel was amazing, but service offered by the hotel was terrible, food variety was not there, as they provide menu but many food items were not available, the service was too slow, even they did not provide nothing towels in the room as they told someone else has the key and he is not available in the hotel right now, in the morning i asked for the tea but they took lot of time to prepare even more than 1 hr, so service was too poor, food taste was not up to the mark
Room: Deluxe room with Balcony
Hilltop Resort has replied on Tue Apr 18 10:34:45 IST 2023
Dear guest, namaste! it was a pleasure having you stay with us at hilltop resort. We thank you for sparing your valuable time and appreciating the location of the property. We are apologetic to hear from yours truly to have faced this issue, some unforeseeable circumstances led to the build up of the situation, i assure you to look into the same with all diligence and get things aligned and provide each of our best attention at all times. Thank you & kind regards, hilltop resort team.
Nice location and very good property
groupLocation of this resort is very nice. Rooms are also very good and clean. They need to improve their restaurant. They don’t take snacks order after 7:30 pm. Food option is also very very limited.
Room: Premium room Attached Living Room and terrace
Hilltop Resort has replied on Tue Apr 18 10:28:39 IST 2023
Dear guest, namaste! it was a pleasure having you stay with us at hilltop resort. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit at our resort was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you & kind regards, hilltop resort team.
Best view
coupleIt was lovely staying at this property. The view from my room was amazing and it was like i could see the whole city. Food and hospitality is also great here. Turly recommended.
Room: Deluxe room with Balcony
Hilltop Resort has replied on Tue Apr 18 10:27:46 IST 2023
Dear guest, namaste! it was a pleasure having you stay with us at hilltop resort. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit at our resort was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you & kind regards, hilltop resort team.
Excellent Stay
Tasty and fresh food, staff was very nice and supportive location is awesome, fantastic mountain view from hotel.
Room: Deluxe room with Balcony
Hilltop Resort has replied on Mon Feb 20 15:34:40 IST 2023
Dear guest, namaste! it was a pleasure having you stay with us at hilltop resort. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit at our resort was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you & kind regards, hilltop resort team
Good
Good location, food is also good
Room: Deluxe room with Balcony
Hilltop Resort has replied on Mon Feb 20 15:35:58 IST 2023
Dear guest, namaste! it was a pleasure having you stay with us at hilltop resort. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit at our resort was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you & kind regards, hilltop resort team
Terrible Stay
I will give him zeero rating to the hilltop resorts for there behaviour with customer and for his service also.
Room: Deluxe room with Balcony
Great view from terrace. Spacious rooms
groupRooms were spacious and view from the terrace was breath taking. Good place for friends group to stay and have fun.
Room: Deluxe room with Balcony
Hilltop Resort has replied on Wed Nov 10 13:14:34 IST 2021
Dear guest, thank you for your valuable feedback. We look forward to serve you again soon with better services.
Nice stay
View from balcony was awsome. Nice place
Room: Deluxe room with Balcony
Hilltop Resort has replied on Fri Aug 27 15:56:36 IST 2021
Dear guest, thank you for your valuable feedback. We look forward to serve you again soon with better services.
Terrible Stay
groupLocation is good but food is very unhealthy or very bad. And staff is very late service is not good
Room: Deluxe room with Balcony
Hilltop Resort has replied on Wed Nov 25 11:38:33 IST 2020
Thank you for your feedback. Sorry for the inconvenience caused to you, we will definitely try to improve our services. Give us another chance to serve you better.
Review
Location was awesome but service and cleanliness was terrible.
Room: Deluxe room with Balcony
Hilltop Resort has replied on Wed Nov 25 11:42:41 IST 2020
Thank you for your feedback. Sorry for the inconvenience caused to you, will definitely try to improve our services.
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