Location of Golden Orchid Lodge in Darjeeling is very convenient, just a 3-minute walk to the mall. The property is located in a low-end market area, and the road leading to the hotel is steep and dirty. Cleanliness of the rooms is appreciable, but the carpet needs cleaning. The food quality needs improvement, especially the breakfast. However, the restaurant has a beautiful ambience. The staff is very friendly and helpful, especially Mr Paul, the manager. The rooms are cozy and comfortable, equipped with electric mattress and geysers.
Location
The property's location was a highlight for many guests, with its proximity to the Mall Road and other attractions being a major plus point. Guests appreciated being able to walk to nearby restaurants and shops, and found the property to be easily accessible. Some guests did mention that the road leading up to the property was steep and difficult to navigate with luggage, but overall the location was a major highlight.
Cleanliness
Cleanliness was a major highlight for many guests, with the rooms and common areas being well-maintained and tidy. Guests appreciated the attention to detail and the efforts made by staff to keep the property clean. Some guests did mention that the carpets could have been cleaner, but overall cleanliness was a major highlight.
Food & Dining
Food and dining were a highlight for many guests, with the on-site restaurant receiving praise for its delicious meals and cozy atmosphere. Guests appreciated the variety of food options available and found the prices to be reasonable. Some guests did mention that the breakfast service could be slow at times, but overall food and dining were a major highlight.
Staff
The staff at the property were a major highlight for many guests, with their friendly and helpful demeanor being appreciated by all. Guests found the staff to be accommodating and willing to go above and beyond to ensure a comfortable stay. Some guests mentioned specific staff members by name and praised their exceptional service, but overall the staff were a major highlight.
Room
The rooms at the property were a highlight for many guests, with their cozy and comfortable atmosphere being appreciated. Guests found the amenities to be well-maintained and functional, with the electric blankets and bed warmers being a major plus point. Some guests did mention that the rooms could be noisy at times, but overall the rooms were a major highlight.