I had booked Fabhotel Tranquility Cottage Resort, Baga through MakeMyTrip on 10th October for my stay on 11th October. On the morning of my check-in, I received a WhatsApp message from a number claiming to be from Fabhotel, stating that due to “operational issues,” my booking had been relocated to another property named Fabhotel Baga Village Home.
However, upon reaching the mentioned location around 5 PM, I was shocked to find that no such hotel existed. I spent nearly an hour searching, but there was no property by that name anywhere nearby. I then went back to the original hotel I had booked — thankfully, the Tranquility Cottage Resort management had not yet cancelled my reservation, and they allowed me to check in.
The most frustrating part was that, since the hotel was under Fabhotel, I couldn’t contact the property directly, and the customer support number provided repeatedly said that no booking existed under my number. This caused unnecessary stress and confusion.
That said, once I checked in, the resort itself was beautiful — the cottages were well-maintained, peaceful, and surrounded by greenery. It truly lived up to its name, offering a sense of tranquility that I was looking forward to.
Overall, while the property was excellent, the booking and communication experience with Fabhotel was extremely disappointing and misleading. I would strongly suggest verifying directly with the property before arrival to avoid such unpleasant surprises.