1. I wanted to request the property for an earlier check in but there's no way to connect to the hotel. The contact number provided in MMT does not connect to this hotel.
2. Bare basic amenities provided inside the room - 1 towel, 1 bottle of water, 2 small soaps. That's it, nothing else.
3. The hot water facility was under service for more than 24 hours and no information was preemptively given to the guests. I got to know that the facility is under maintenance once I called the reception to check why there was no hot water in the bathroom.
4. The rooms have centralized AC and although the hotel policy states that the rooms are non-smoking, they don't enforce the policy. If some guest smokes in their room, the cigarette smells travels to all rooms. Being a non-smoker, I had the joy of sleeping (for 2 nights) in an AC room full of cigarette smell, with no other form of ventilation.
5. During check out, I was asked to pay upfront for the room (I had extended my stay for a day) without seeing the bill. When asked for the itemized GST bill, I was told to produce my GST number?! I had to explain how GST bills work and that I would not pay without seeing the bill first.
6. They provide prepacked breakfast by 7.30-8 am. One does not have a say in what is served for breakfast.
7. Unprofessional and rude staff, especially the chap at the reception. When asked a question or information, you're more likely to hear "I'll let you know" or "I don't know". The manager and the housekeeping team are alright.
P.S. - The bed linen was stained. I'm not sure if they were replaced with fresh ones before the room was given to me.
Overall, an uncomfortable stay. Would avoid in the future.
FabHotel S Comfort Inn - Indiranagar has replied on Tue Aug 12 13:05:39 IST 2025
Thank you for your detailed feedback. We sincerely apologize for the inconveniences you faced during your stay. We regret the communication issues with the hotel contact and the delay in hot water maintenance, which has now been resolved. We also take note of your concerns about cigarette smell, housekeeping, and billing procedures. The management has been informed to ensure strict enforcement of non-smoking policies and improve staff professionalism. We regret that the pre-packed breakfast did not meet your expectations. Regarding the stained bed linen, we have reiterated hygiene protocols to the property team. Your feedback is invaluable and helps us improve service quality. We hope to serve you better in future stays.