The property features an elegant lobby and fast elevators, with some guests praising the comfortable and clean rooms. The serene atmosphere and central location are seen as highlights for exploring the city. However, there are significant issues reported like slow or malfunctioning elevators, poor maintenance, unpleasant odors in rooms and bathrooms, and general cleanliness concerns. Staff service has been hit or miss, with some guests feeling ignored or dissatisfied. Overall, experiences seem quite mixed.