The Centurion Hotel

The Centurion Hotel has replied on Sun Sep 21 19:55:52 IST 2025

Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your stay with us and found the location convenient, the rooms clean, and the breakfast delicious. It’s especially rewarding to know that our team’s polite behavior left a positive impression on you. Your appreciation means a lot to us, and it motivates our team to continue delivering exceptional service. We look forward to welcoming you back for another pleasant stay in the future.

The Centurion Hotel has replied on Sun Sep 21 19:57:20 IST 2025

Thank you for taking the time to share your feedback. While we’re pleased to know you found our hotel satisfactory, we sincerely apologize for the inconvenience caused by the AC leakage and the service not meeting your expectations. This is certainly not the experience we aim to provide, and please be assured that we are addressing the issue with our maintenance and housekeeping teams to prevent such occurrences in the future. Your feedback is valuable to us, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved stay.

The Centurion Hotel has replied on Sun Sep 21 19:57:50 IST 2025

Thank you for your kind feedback. We're glad to hear that you appreciated our property and found the location convenient with easy access to local transport. Your satisfaction is important to us, and we’re pleased that you had a comfortable experience. We look forward to welcoming you back on your next visit.

The Centurion Hotel has replied on Sun Sep 21 19:58:43 IST 2025

Thank you for sharing your feedback with us. We sincerely apologize that the room hygiene and ambience did not meet your expectations. This is certainly not the standard we strive to maintain, and we take your comments seriously. Please rest assured that we are addressing this matter with our housekeeping and maintenance teams to ensure immediate improvements are made. Your feedback is extremely valuable in helping us enhance our guest experience, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you again and provide a much better experience.

The Centurion Hotel has replied on Sun Sep 21 20:01:26 IST 2025

Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced during your recent stay, especially with the delayed room readiness despite your late check-in. We understand how valuable your time is, particularly when you're in a rush, and we deeply regret falling short in this regard. I also regret to hear that the lunch provided did not meet your expectations and that your overall experience did not reflect the comfort and value we aim to deliver. Your feedback has been shared with our team to ensure we improve on service readiness, food quality, and overall guest satisfaction. Please know that your concerns are taken seriously, and we truly appreciate you bringing them to our attention. I hope we will have the opportunity to welcome you again and provide a stay that meets your expectations in every way.

The Centurion Hotel

Thank you for sharing your feedback. We sincerely apologize if your experience did not meet expectations. While our property does host corporate events, we strive to ensure every guest — individual or group — receives equal attention and hospitality. We regret that the food offerings felt limited. Your comments have been shared with our culinary team to enhance variety and better cater to individual preferences. We're also sorry to hear about the room lighting and bathroom issues. Our maintenance team has been informed, and necessary repairs are being prioritized. We appreciate your input, as it helps us improve. We hope to welcome you again and provide you with a more comfortable and personalized stay.

The Centurion Hotel has replied on Thu Sep 11 17:51:20 IST 2025

Thank you for your kind words and for sharing your experience with us. We’re glad to hear that you enjoyed your room and our breakfast offerings, especially the idli and chole bhature! We apologize for the initial absence of the floor mat and bathing bucket, but we’re happy our team was able to resolve it quickly. Your feedback helps us stay attentive to such details. We hope to welcome you back soon for another pleasant stay.

The Centurion Hotel has replied on Sat Aug 23 15:28:08 IST 2025

Thank you for your feedback. I’m truly sorry to hear that your experience did not meet expectations. We regret that you found our facilities and food below the value you expected, and we sincerely apologize for the inconvenience caused by the absence of a mini fridge and the unstable Wi-Fi connection. We are currently working on upgrading room amenities and we are addressing Wi-Fi issues with our service provider to ensure better connectivity. Your comments about the food have been shared with our culinary team for immediate review. Guest feedback like yours is invaluable and helps us improve. We hope to welcome you again and provide a much better experience.

The Centurion Hotel

Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay, appreciated our food services, and found the hotel ambience to your liking. It means a lot to us that you plan to visit again — we’ll be looking forward to welcoming you back and making your next stay just as memorable, if not even better.

The Centurion Hotel has replied on Sat Aug 23 15:30:10 IST 2025

Thank you for sharing your feedback. We're glad to know you had a good stay overall. However, I sincerely apologize for the plumbing issue you encountered in the bathroom. Your concern about the leakage near the commode has been noted and already shared with our maintenance team for immediate action. We appreciate your understanding and hope to welcome you back soon with an even better experience.

The Centurion Hotel has replied on Sat Aug 23 15:31:39 IST 2025

Thank you for taking the time to share your experience. I sincerely apologize for the discomfort caused due to the cigarette smell on your floor and the overall condition of the room. We understand how important a clean, fresh, and smoke-free environment is, especially for families with children. Please know that we take our non-smoking policy seriously, and it is disheartening to hear that despite your complaint, the issue persisted. We will be reinforcing stricter monitoring and taking corrective action to ensure such incidents are not repeated. Additionally, your comments regarding room maintenance and the need for renovation have been noted and shared with our management team for review and necessary improvements. Your feedback is truly valued, and we regret that your experience did not meet expectations. We hope to have the opportunity to serve you better in the future.

The Centurion Hotel

Thank you for your thoughtful review and for highlighting our convenient location near Dagdusheth Halwai Ganesh Temple and Shaniwar Wada. We're delighted you appreciated our cooperative staff, tasty food, and clean facilities. Your kind words mean a lot to us. We’ve also noted your feedback regarding renovation needs like the flooring—improvements are in planning, and your input helps us prioritize better. We look forward to welcoming you again soon and offering an even better experience.

The Centurion Hotel has replied on Tue Aug 12 12:57:50 IST 2025

Thank you for your wonderful feedback! We're delighted to hear that Prashant and the reception team made your late check-in smooth and hassle-free. Our staff takes great pride in offering helpful and accommodating service, and your kind words truly motivate us. We look forward to welcoming you back for another comfortable stay soon!

The Centurion Hotel has replied on Tue Aug 12 13:00:44 IST 2025

Thank you for sharing your feedback. We're happy to hear you liked the exterior of our hotel. However, we’re sorry to learn about the issues you faced with the room, including the damp walls, lack of charging slots, and bed comfort. Your concerns are important to us, and we’ve shared them with our maintenance and housekeeping teams for immediate attention. We appreciate your comments as they help us improve, and we hope to have the opportunity to serve you better in the future.

The Centurion Hotel has replied on Tue Aug 12 13:01:13 IST 2025

Thank you for your feedback. We're glad you appreciated our central location and found the rooms satisfactory. We’ve noted your comment about the limited breakfast options and will work on improving the variety to better meet our guests' expectations. We hope to welcome you again soon for an even better experience.

The Centurion Hotel has replied on Tue Aug 12 13:02:00 IST 2025

Thank you for your feedback. We're truly sorry to hear about your experience with the food and the behavior of our front office staff. This is certainly not the level of service we aim to provide. Your comments have been taken seriously, and we are addressing them with the concerned teams to ensure better training and quality control. We appreciate you bringing this to our attention and hope to have an opportunity to serve you better in the future.

The Centurion Hotel has replied on Mon Aug 04 12:02:15 IST 2025

Thank you so much for your heartfelt feedback! We're absolutely delighted to know that you had a great stay with us and felt well taken care of by our team. It’s especially wonderful to hear your kind words about our reception staff, housekeeping team, and food services. Your appreciation means a lot to everyone here, and it truly motivates us to continue delivering warm, friendly, and attentive hospitality. We’re glad that our efforts made your stay memorable, and we look forward to welcoming you back again soon for another comfortable experience.

The Centurion Hotel has replied on Mon Aug 04 11:56:06 IST 2025

Thank you for sharing your valuable feedback. We’re delighted to hear that you found our location convenient, with easy access to the Shivaji Metro Station, Bus Stand, and local transport options. Your appreciation for the breakfast quality, room cleanliness, and the smooth functioning of the centralized AC is truly encouraging. We’re glad the bathroom amenities and hot/cold water availability met your expectations, and that you had a comfortable stay overall. While you couldn’t experience our lunch and dinner services this time, we hope to welcome you again soon so you can try them during your next visit. Your kind words motivate our team to continue delivering quality service and a pleasant experience to all our guests.

The Centurion Hotel has replied on Mon Jul 28 10:18:29 IST 2025

Thank you for sharing your experience. We're glad to hear you appreciated the cleanliness of the property and the courteous service from our team. We understand your concerns about the room size and agree that comfort is important, especially for longer stays. Your feedback is valuable and helps us improve both guest experience and expectations. We hope to welcome you again and offer you a more comfortable stay.