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You are booking hotel for more than 30 days
Sector 41, Gurgaon
14 Ratings, 7 Reviews
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Excellent Stay
Location, cleanliness room service, behaviour excellent. I will recommend this hotel specially for those who are coming for treatment in Fortis hospital Gurugram.
Terrible Stay
Theft issue. They stole my ring. While doing cleaning.
Deluxe Imperial Apartments | Fortis/Max/Huda has replied on Wed Jun 26 10:56:30 IST 2024
Dear Mr. Pankul, Thank you for bringing this matter to our attention. We understand the distressing nature of your recent experience, and we sincerely apologize for any inconvenience caused. Upon receiving your report, we immediately conducted a thorough search of the room in your presence, as well as re-examining the area after your departure. Regrettably, despite our efforts, the ring was not located during these searches. Please be assured that the security and well-being of our guests are of utmost importance to us. Please do not hesitate to contact us directly if there is anything further we can do to assist you. Regards, Team Imperial Apartments
non maintained room
soloi was given a basement room where bathroom fixtures were all rusted, room was not clean
Deluxe Imperial Apartments | Fortis/Max/Huda has replied on Wed Jun 26 11:06:12 IST 2024
Dear Aman, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay. Providing clean and comfortable accommodations is our top priority, and we regret that we did not meet your expectations on this occasion. Your feedback is valuable to us, and we are addressing the issues you've mentioned to ensure improvements are made. Please know that this does not reflect our usual standards, and we appreciate your understanding. If you choose to stay with us again, we would be grateful for the opportunity to provide you with a much-improved experience. Warm regards, Team Imperial Apartments
Average stay
soloPoor service as the staff was very slow. Not Worth for the value. No issues regarding food, other things were all ok.
Deluxe Imperial Apartments | Fortis/Max/Huda has replied on Wed Jun 26 10:58:45 IST 2024
Dear Mr. Gurvansh, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the slow service you experienced during your stay. Ensuring prompt and efficient service is important to us, and we regret that we fell short of your expectations in this regard. We appreciate your compliments regarding our food and other aspects of your visit. Your comments are valuable to us as we strive to improve our service delivery. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience. Warm regards, Team Imperial Apartments
Poor Stay
Location is good they are offering kitchen facilities but they are providing nothing in kitchen which is bad cleanliness of room is very poor.
Deluxe Imperial Apartments | Fortis/Max/Huda has replied on Wed Jun 26 11:09:34 IST 2024
Dear Ashutosh, Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. Your comments regarding the cleanliness of the room and kitchen facilities have been noted, and we regret that we did not meet your expectations in these areas. We are committed to improving our services and facilities based on guest feedback. Rest assured, we are taking immediate steps to address the issues raised to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay. Warm regards, Team Imperial Apartments
Decent place in a decent price
Room was upgraded and found it absolutely decent for the night. Room service was pretty well. No any such disturbances. Can be considered for a stay.
Good stay. Decent service. Can be recommended.
Deluxe Imperial Apartments | Fortis/Max/Huda has replied on Wed Jun 26 11:03:34 IST 2024
Dear Ayushi, Thank you for your positive feedback and for choosing to stay with us. We are delighted to hear that you enjoyed your upgraded room and found it comfortable for your stay. It's also wonderful to know that you were satisfied with our room service and experienced no disturbances. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, Team Imperial Apartments
Good Stay
We stayed at the property on Imperial Apartment for 3 nights 4 days. It was a blast, the apartment is near the train station a mall 15 mins by taxi to reach the DLF cyber city Ambiance Mall etc. The Apartment is nice huge clean The staffs are helpful to us a lot of time Staff were courteous and helpful. The location was good for me over all our trip to India was a blast.
Deluxe Imperial Apartments | Fortis/Max/Huda has replied on Wed Jun 26 11:04:47 IST 2024
Dear Sonika, Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic stay at our Imperial Apartment property. It's great to know that you found the apartment spacious, clean, and conveniently located near the train station and shopping areas. We appreciate your kind words about our helpful and courteous staff. Your satisfaction is our priority, and we are delighted that we could contribute to making your trip to India a memorable one. We look forward to welcoming you back for another enjoyable stay in the future! Warm regards, Team Imperial Apartments
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