I would rate 4 on a scale of 5 as it lacked services as compared to contemporary four star hotels. Food was excellent. But services were not superb. They were not having hard copy of menu and internet was not working properly and so scanning of bare code of menu was not working properly. Moreover it was having more advertisement and some other stuffs, going to menu was frustrating. In spite of this, they were simply standing, they didn't bother to provide menu scanning through their own mobile or a hard copy print of menu card. Location was right. Facilities were very good, but lacked as per four star hotel. They had not provided hand towels, every time we have to ask for. Towels were not in good cleaning condition, some were having spots. They should have provided talc powder also.
Reception staffs were ok, but not very courteous and generous. It is not acceptable when they insist for only aadhar card, not government IDs. This is insulting government and educational institutions. They said please wait and have tea/coffee, we are making your room ready. It is good that they made room ready soon, but didn't provide tea/coffee.
Country Inn & Suites by Radisson, Navi Mumbai
Dear Keshari ,
Thank you for sharing your detailed feedback. We truly appreciate your compliments on the food, location, and facilities. We’re sorry to hear that some aspects of your stay didn’t meet your expectations, especially regarding the menu accessibility, internet, and housekeeping standards. Your points about the availability of hand towels, cleanliness of towels, and the absence of talc powder have been noted and will be addressed.
We also regret that our reception service and ID policy caused discomfort; we aim to respect all guests and comply with regulations without inconvenience. We apologize for not providing tea/coffee while you waited and will work on improving these small but important touches.
Your feedback helps us improve, and we hope to have the opportunity to offer you a much better experience in the future.
Regards
Sonal Jadhav