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Review Of Collection O Sr Inn0123401234

Gomti Nagar, Lucknow | 6.3 km drive to PGI Hospital Lucknow

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    2.9
    Average

    27 Ratings, 16 Reviews

    excellent
    22%
    very good
    15%
    average
    22%
    poor
    11%
    bad
    30%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 2
    • 1
    • 1
    • 5
    • 4
    • 1
    • 4
    • 3

    Rating Categories

    • Cleanliness3.5
    • Room4.0
    • Food3.0
    • Value For Money3.7
    • Security3.7
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    Reviews Summary

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    Guests have reported numerous issues with this property, including broken AC units, unclean bedsheets, and poor overall maintenance. Staff behavior is frequently described as unhelpful and rude, with some guests facing demands for extra cash. The location is also a downside, being inconveniently situated in a residential area with restricted access. While a few found the food acceptable and some rooms clean, the overall experience has been marred by service lapses, making it a spot many wouldn't return to.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    manvendra p.business

    Very bad facilities in the property ac not working tv not working bedsheets not clean staff behaviour very bad wrist hotel in lucknow

    Travel Month: Aug 2024

    Room: Deluxe

    1.0

    Terrible Stay

    sarvesh k.business

    Very bad hotal in lucknow these hotal situated a village hotel staff wass very cruel very bad location

    Travel Month: Jan 2024

    Room: Deluxe

    5.0

    Excellent Stay

    kumar r.loyalty-iconsolo

    I was not staying there, because the behavior of their staff was terrible and they demad extra cash

    Travel Month: Dec 2023

    Room: Deluxe

    1.0

    Terrible Stay

    sarvesh m.

    I am not happy to book room here bad experience nothing again use make my trip

    Travel Month: Dec 2023

    Room: Deluxe

    2.0

    Extra charges

    priyanka.family

    They ask for extra charges while i pay full money. Ac was not working bed sheets were dirty. Very bad experience staff is not supportive.

    Travel Month: Oct 2023

    Room: Deluxe

    2.0

    It is cheap but not value for money

    iqubal a.solo

    Overall experience was not worth repeating. -flush was broken. There was leftover food on a plate when i opened the cupboard to keep my clothes. I had to go to counter to ask for towel as there was no fresh towel in the room. My room was book a day before but even then it was not prepared. They also charged me to heat up normal water (mind it, it was normal water not bisleri or kinley) if i have to stay in lucknow again, which i would in my return road trip, i would never chose the place.

    Travel Month: Jan 2022

    Room: Deluxe (3X)

    Collection O Sr Inn has replied on Thu Feb 03 01:30:33 IST 2022

    Hi iqbal ahmad! we never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, james!

    4.0

    Good stay

    vivek k.family

    It was a good stay with clean room and all facilities were very good

    Travel Month: Nov 2021

    Room: Deluxe (3X)

    • user photos
    1.0

    Terrible experience

    ankit p.business

    The hotel owner denied check-in even after i booked it a day earlier, argued so long n denied for any kind of favour not even proper talk, also location is very cumbersome i can't get it in one reach, never ever go for it

    Travel Month: Oct 2021

    Room: Deluxe (3X)

    Collection O Sr Inn has replied on Fri Oct 22 16:31:12 IST 2021

    Hi, ankit! we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, ivy

    5.0

    Good

    abhishek.couple

    Nice place, good rooms kindly staff all things are good

    Travel Month: Sep 2021

    Room: Deluxe (3X)

    Collection O Sr Inn has replied on Tue Sep 21 07:33:29 IST 2021

    Charmed to see you loved our services, abhishek singh! just keep giving us opportunity to serve you with wonderful experience and we would love to host you soon ) regards, swarna

    1.0

    Nice

    abhishek s.couple

    All good it will be very nice and safe place

    Travel Month: Sep 2021 (4-Night Stay)

    Room: Deluxe (3X)

    4.0

    Overall good

    rahul s.group

    Overall good but parking issue is there if crowd is more

    Travel Month: Aug 2021

    Room: Deluxe (3X)

    Collection O Sr Inn has replied on Mon Aug 30 12:03:47 IST 2021

    Thank you so very much, rahul! delighted to know you admired our services. Please give us another opportunity to serve you again. Regards, palak!

    4.0

    Safe, hygienic stay, but poor service

    vidit s.loyalty-iconsolo

    The hotel rooms were safe and hygienic, but the service was not good. Had to ask twice to get things done. Located deep inside a locality. Auto not easily available.

    Travel Month: Feb 2021

    Room: Deluxe (3X)

    Collection O Sr Inn has replied on Sat Feb 27 05:30:21 IST 2021

    Thank you for letting us know about this, vidit sharma. We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Regards, james!

    5.0

    Quite more than worth the price.

    milendu p.solo

    The hotel was located inside the residential area. The food was very good(quite homely i would say. The best plus point was the manager's and the staff's politeness. There isn't any closed parking space although it looked safe. The manager kept my bike inside his own house as i asked.
    The room was nicely cleaned and the lobby was sanitised as well.

    Travel Month: Jan 2021

    Room: Deluxe (3X)

    Collection O Sr Inn has replied on Tue Feb 02 16:00:34 IST 2021

    Thanks for the love, milendu paritosh! your review made our day. We are elated to know that you liked our services. Regards, james!

    4.0

    Good Stay

    birendra r.family

    Hospitality was nice. Food was ok ok.
    Hospitality was very nice. Food was ok ok

    Travel Month: Jan 2021

    Room: Deluxe (3X)

    Collection O Sr Inn has replied on Mon Feb 01 11:00:25 IST 2021

    Hi, birendra rawat! appreciate your valuable feedback. Your kind words of appreciation always motivate us to serve you even better than before. Looking forward to hosting you soon with superb experience further. Regards, james!

    3.0

    Average Stay

    pavneet k.family

    Bedsheet was not changed when i got the room. Later i realized it was dusty and used bedsheet.

    Travel Month: Dec 2020 (3-Night Stay)

    Room: Deluxe (3X)

    Collection O Sr Inn has replied on Thu Jan 14 09:00:18 IST 2021

    Sorry for the trouble caused, pavneet khurana. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, james!

    5.0

    Wrong adress on mm t

    mohd z.group

    I needed to stay near vibuti khan d coz i had to visit a hospital nearby. Booked this hotel and found that the address 1/1 vibhuti khan d was absolutely wrong. The hotel is 6-7 kms away from that location.

    Travel Month: Oct 2020

    Room: Deluxe (3X)

    Collection O Sr Inn has replied on Sun Oct 11 07:11:22 IST 2020

    Appreciate your valuable comments, mohd zoheb! happy to know that your experience with us was pleasant. Thanks a lot for sharing your opinion and hope we will serve you even better whenever you stay next with us. Enjoy your day ahead ) regards, amit

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