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You are booking hotel for more than 30 days

Review Of Citrus Prime Hill Queen Resort0123401234

Pachmarhi, Pachmarhi

    User Rating & Reviews

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    4.0
    Very Good

    127 Ratings, 57 Reviews

    excellent
    39%
    very good
    35%
    average
    14%
    poor
    4%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 1
    • 5
    • 4
    • 4
    • 3
    • 5
    • 4
    • 4
    • 5

    Rating Categories

    • Facilities3.7
    • Food3.8
    • Cleanliness3.8
    • Value For Money3.7
    • Child Friendliness3.4
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    Reviews Summary

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    This property shines with its beautiful ambiance and peaceful location, perfect for families looking to unwind. Guests loved the spacious, clean rooms and a variety of amenities like a swimming pool, gym, and recreational sports. The delicious food received high praise, especially breakfast and evening tea. Many appreciated the courteous staff, making for a pleasant experience. While some noted slow service and limited food options, the overall atmosphere and enjoyment factor stand out, ensuring a delightful stay.

    Sort by:

    Positive first
    4.0

    Good Stay

    romesh s.family with 2 kids

    Property is excellent, food is also good breakfast is awesome, service is good ,all staff were supportive ,only thing is room seepage ,swimming pool good ,sports gym and table tennis ,pool game enjoyed a lot, suggestion staff should be more so that service can be improved ,but overall satisfied .

    Travel Month: Aug 2025

    Room: Prime Room

    1.0

    not recommended at all

    bhavesh t.family with 6 kids

    The service of this resort is terrible. They were under staffed. Not satisfied with the service of staff nothing was on time.never book this property again.

    Travel Month: Aug 2025

    Room: Classic Room

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    2.0

    Poor Stay

    monis k.family with 3 kids

    Rooms were very dirty,fungus everywhere on bed sheets.receptionist doesn't know how to talk to customers

    Travel Month: Jul 2025

    Room: Superior Room

    5.0

    Excellent Stay

    vinay r.

    Had a great stay at Citrus prime resort, Pachmarhi. Food was so good that even after returning I’m craving for that same food. Overall a perfect stay for you and your family/friends. Will definitely visit again.

    Travel Month: Jul 2025

    Room: Superior Room

    3.0

    Average Stay

    dinesh t.family with 2 kids

    Location good but service is not good and bed sheet pillow cover were dirty.Cleaning was not good.

    Travel Month: Jul 2025

    Room: Classic Room

    3.0

    Average Stay

    anshita a.family with 1 kid

    The staff was not very helpful. They were very lousy and just because the weather was good. The restaurant AC wasn’t switched on during breakfast. The food was cold and staff wasn’t very attentive. No doubt the proper is pretty. The pool is very nice and was clean.

    Travel Month: Jul 2025

    Room: Superior Room|Classic Room

    Citrus Prime Hill Queen Resort has replied on Sat Jul 26 17:38:44 IST 2025

    Dear Ms Anshita Agrawal,Thank you for your feedback. We’re glad you enjoyed the property and pool but apologize for the issues with staff attentiveness and breakfast experience. Your comments will help us improve our service. We hope to provide a better experience on your next visit.

    5.0

    Excellent Stay

    vinod k.family with 1 kid

    everything is good ,staff are quick in service ,great pool design overall I have experienced very good vibe there

    Travel Month: Jul 2025

    Room: Classic Room

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    3.0

    Average Stay

    I had to wait a lot in the hotel reception as the internet was not working. After that the room was good but the facilities were very slow and not up to the mark. I had to call at 1 o'clock in the night and tell the staff to turn off the woofer as very loud music was playing in the room in front.

    Travel Month: Jul 2025

    Room: Classic Room

    5.0

    excellent stay!

    supriya s.family with 1 kid

    Excellent stay!! Service, food, property , management everything was perfect 👍 we stayed for my mom’s birthday celebration, they arranged everything accordingly!

    Travel Month: Jul 2025

    Room: Classic Room|Superior Room

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    4.0

    Good Stay

    sakar s.

    Services are the only let down here. everything else is fairly good. The food is quiet good. property is quiet good. Services are the only let down here. everything else is fairly good. The food is quiet good. property is quiet good.

    Travel Month: Jul 2025

    Room: Classic Room

    Citrus Prime Hill Queen Resort has replied on Sat Jul 26 17:33:25 IST 2025

    Dear Mr Sakar Saxena,Thank you for your feedback. We’re glad you liked the food and property, and we apologize for the service shortcomings. We’ll work on improving to make your next stay better.

    5.0

    Excellent Stay

    chahak m.couple

    It was a nice experience. Good place to hangout in Pachmari. Resort location and food was also good.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Superior Room

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    Citrus Prime Hill Queen Resort has replied on Sat Jul 26 17:32:10 IST 2025

    Dear Ms Chahak Mishra,Thank you for your feedback We're glad you had a nice experience and enjoyed our location and food. Hope to see you again soon.

    5.0

    Excellent views & services

    rajat v.family with 1 kid

    Very neat & clean resort. Staff is so much supportive. The views are so much good & very peacefull place.

    Travel Month: Jul 2025

    Room: Classic Room

    Citrus Prime Hill Queen Resort has replied on Sat Jul 26 17:30:30 IST 2025

    Dear Mr Rajat Verma,Thank you for the perfect ratings We’re delighted you enjoyed our cleanliness, supportive staff, and peaceful views Looking forward to welcoming you again.

    3.0

    Average Stay

    vishal w.group

    the property was good but no hygiene maintained like stains and dark water spots inside the bedroom wall the property was good but no hygiene maintained like stains and dark water spots inside the bedroom walls

    Travel Month: Jul 2025

    Room: Classic Room

    Citrus Prime Hill Queen Resort

    Dear Mr Vishal Wankhede,Thank you for your feedback We’re glad you liked the property but apologize for the hygiene issues you mentioned We will address these concerns promptly to improve our standards.

    5.0

    Excellent Stay

    shweta s.family with 3 kids

    The property location is good. The weather was good over. It was a quiet and relaxing place for vacation. The food was good in taste. We booked prime suite of their property. Only drawback was the service. It was a bit slow. Overall experience was very good.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Pool Suite Two (2 Interconnected Rooms with Private Pool)

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    2.0

    bad experience

    ankit s.group

    The cottage was having foul odour from the washroom drain. The air conditioning was not working properly.

    Travel Month: Jun 2025

    Room: Wooden Cottages

    1.0

    Terrible Stay

    tanmay a.group

    very bad service 😞. never gona suggest anyone about this hotel. very bad behaviour of the hotel staff.

    Travel Month: Jun 2025

    Room: Wooden Cottages

    5.0

    Excellent Stay

    surendra s.family with 2 kids

    5

    Travel Month: Jun 2025

    Room: Prime Room

    5.0

    super

    family with 3 kids

    If you are coming to panchmarhi, Citrus queens hill resort is really a very good place to tay. Super location , good services, food tasty and staff services and behavior is really good. very good experience.

    Travel Month: Jun 2025

    Room: Classic Room

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    4.0

    Good Stay

    ketan r.family with 1 kid

    Good ambience , cool place to stay. Food quality is also good, warm people. Insufficient staff numbers to maintain such an excellent property and quick response to customer. Scope for improving neatness and cleanliness of swimming pool. Required Fans or coolers at Restaurant.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Classic Room

    1.0

    Terrible Stay

    shweta j.family with 1 kid

    this one is the pathetic resort there is no staff no supervisor just like a dharamshala location was good ,rooms not cleaned i didn't recommend any one this property

    Travel Month: Jun 2025

    Room: Superior Room

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