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You are booking hotel for more than 30 days
Indiranagar, Bangalore | 8 minutes walk to Indiranagar Metro Station
92 Ratings, 28 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has a good ambience and friendly staff, making for a pleasant experience. Guests have highlighted the decent customer service, cozy rooms, and excellent food at times. However, there are consistent mentions of cleanliness issues, particularly in bathrooms, and maintenance problems with doors and plumbing. Some felt that improvements in hospitality and breakfast variety are necessary. Overall, while some aspects are commendable, cleanliness and facilities clearly need attention.
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Average Stay
Old property and Worest brake fast lazy person at lobby no service small room not matching photos on website so I’m not recommended
Room: Double Room
Terrible Stay
Very Bad experience the Lady Manager very Bad Behavior she only want Vacate Vacate no Toiletries no water Provided
Room: Double Room
trave
not bad. we are comfortable and convenient with our travel..... ... . . . ............
Room: Double Room
Terrible Stay
Very terrible experience like an that hotel, even the hotel rooms are very old and bathroom was not clean and bedroom. Also like it's not clean. It's very very worst, though I'm not. I don't want to stay again.
Room: Double Room
below average
Everything was okayish. Amenities are okay. I would rate 2.5/5. Food was okayish. Location is very near to main road and safe.
Room: Double Room
Excellent Stay
I had a great experience staying at Hotel Chocolat Residency. It’s a very neat and well-maintained hotel, perfect for those looking for a comfortable yet budget-friendly option. The staff were extremely polite, helpful, and welcoming throughout my stay. Their attitude made a big difference and added to the overall pleasant experience. Highly recommended.
Room: Double Room
Poor Stay
I had to change room in the night because of ac not working. The second room which I took was not clean at all
Room: Single Room
Terrible Stay
extremely dirty room and bathroom . the floors were black and sticky. the bathroom stand . the taps were damaged and not working
Room: Single Room
Excellent Stay
Good ambience good customer service
Room: Single Room
Average Stay
Overall it's oke oke. But it's not that much good. . Because on the window side. It's very dusty. Toilet door is also not good there is difficulty to close and open. We have ordered 2 burger. Its not tasty.
Room: TWIN ROOM
Average Stay
Hotel was good but need to improve the hospitality. And need to improve the drainage system as well as water facility. The bathroom needs the repairs. Hope my next visit will be excellent
Room: Single Room
Hotel booking at bengaluru
Dint want to provide checkin due to problem between mm t and hotel. Water was not there. Soap was not provided nor shampoo.
Room: Single Room
Chocolat House has replied on Sat Sep 21 10:24:51 IST 2024
Dear Mr. Ghosh, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Regarding your comments about soap and shampoo, we would like to clarify that these are provided in our bathrooms through convenient dispensers to reduce waste and ensure a consistent supply. However, if there was any issue with the dispenser in your room, we truly regret the oversight and would have been happy to address it immediately if notified. We also understand there were other concerns with your stay, and we take all guest feedback seriously to improve our services. Please be rest assured that we are reviewing the situation with our team to prevent similar issues from happening again. Your comfort is our top priority, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
Excellent Stay
groupgood experience. all the staff are friendly and supportive. The food was excellent. good clean room.
Room: Double Room
Below average
businessI checked in for 2 nights. The doors are very difficult to handle. My bathroom door got stuck in the middle of the night, followed by power outage twice the same night. It took them 15-20 minutes to send someone to fix the bathroom door! room walls are mouldy, bathroom was congested. I got a different room than what they have displayed while making the booking. Overall a bad experience
Room: Double Room
Chocolat House has replied on Mon Sep 02 12:15:27 IST 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you encountered during your stay. We understand how frustrating the issues with the door, power outage, and the room condition must have been. This is certainly not the experience we aim to provide our guests. Please know that we take your concerns seriously and have already addressed the problems you mentioned to ensure they do not recur. We regret that the room did not meet your expectations and that it was different from what was displayed at the time of booking. Our team is working on updating our online listings to ensure they accurately reflect the rooms we offer. We strive to make each guest's stay comfortable and enjoyable, and we're sorry we fell short during your visit. We would like to make it right. If you’re open to it, please contact us so we can discuss your experience further and find a way to make amends. We hope you’ll consider giving us another chance in the future.
Average Stay
Staff was polite and helpful. But rooms were very old. Not what i expected. Complementary breakfast was average. The 5th floor dining hall had a great ambience.
Room: Double Room
Chocolat House has replied on Mon Sep 02 12:17:46 IST 2024
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our staff polite and helpful, and that you enjoyed the ambience of our 5th-floor dining hall. We’re sorry to learn that the room did not meet your expectations and that you found the complimentary breakfast to be average. Your feedback is valuable to us, and we will use it to make improvements in both our accommodations and our breakfast offerings. We appreciate your honest comments and hope you will consider staying with us again in the future, where we will strive to provide a better experience.
Excellent Stay
Room provided was cozy. Good net connection. Friendly stuffs. Good complimentary breakfast. Good housekeeping service
Room: TWIN ROOM
Chocolat House has replied on Tue Jul 09 13:32:07 IST 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us. It's great to know that you found the room cozy, the internet connection reliable, and our staff friendly. We're also pleased that you appreciated our complimentary breakfast and housekeeping service. Your feedback motivates us to continue providing excellent service. We look forward to welcoming you back soon!
Overnight stay not much placenta and failed slee
1. Fan is full and ac is locked at 24 2. Linen was not good had lots of bites during sleep 3. Breakfast time is 8. 30. If i want leave early i cannot take it. Seems same in similar hotels. 4. No intercom. No internet because no wifi in the floor. No alternative provided. No tv because no internet. Lots of noise from neighbour by early morning. Water is not bottled rather ro filled in glass bottle. Because of fan unable to sleep well. It's booked for overnight sleep. Which failed.
Room: Single Room
Chocolat House has replied on Tue Jul 09 13:37:51 IST 2024
Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. 1. Fan and AC Settings: We understand the importance of comfort, and we are addressing the issue with the fan and AC settings to provide more flexibility for our guests. 2. Linen Quality: We are investigating the linen issue and will ensure all bedding meets our high standards to prevent any discomfort. 3. Breakfast Timing: We recognize the need for an earlier breakfast option and are exploring ways to accommodate guests with early departures. 4. Intercom and Internet: We have fixed the TV and internet issues, and are working to improve intercom services to ensure seamless communication for our guests. 5. Noise Disturbances: We are taking measures to improve soundproofing and ensure a quiet environment for all guests. 6. Water Provision: While we provide RO water for environmental reasons, but we do offer bottled water (Chargeable) We apologize for the negative impact these issues had on your stay. Your feedback is crucial in helping us improve, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.
Excellent Stay
Very good, all employees so simple and behaviour thanks all
Room: Double Room
Chocolat House has replied on Mon Jun 24 15:39:41 IST 2024
Dear Mr. Jayachandran, Thank you so much for your kind words! We are thrilled to hear that you found our team both simple and well-behaved. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We look forward to serving you again soon! Best regards,
Excellent Stay
Staffs were very cooperative
Room: Double Room
Chocolat House has replied on Mon Jun 24 15:41:14 IST 2024
Dear Mr. Anthony, Thank you for your positive feedback! We are delighted to hear that our staff was very cooperative during your visit. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon! Best regards,
Good Stay
Stay was good breakfast was not sufficient
Room: Double Room
Chocolat House has replied on Fri May 03 11:08:42 IST 2024
I'm sorry to hear that your breakfast experience wasn't up to your expectations. Your feedback is valuable, and we'll make sure to review our breakfast offerings to ensure a more satisfying experience for future visits. We appreciate your input and hope to have the opportunity to serve you better next time. If there's anything else you'd like to share, please feel free to let us know.
Whitefield
Ashok Nagar
Residency Road
HAL old airport road
Residency Road
HAL Airport Area
Nandi Hills
Kodalagurki
Bidadi
Mahadevpura
Malur
Nandi Hills
Bellur
Muthukadahalli
Bisuvanahalli
Sanasandiram
Bangalore
Gandhi Nagar
Rajajinagar
Bilekahalli
Domlur Layout
ORR - KR Puram
Marathahalli
Kalasipalayam
Hosur road
ORR - HSR Layout
Sarjapur Road (Near IT Hubs, Bellandur)
Mailasandra
Hennur
K R Puram
Kattigenahalli
Domlur Layout
Thanisandra Main Road
Hebbal
Peenya
Hebbal
