Guests have reported serious issues with the property, noting filthy rooms, poor maintenance, and unclean bathrooms. Many highlighted the presence of mosquitoes and worn-out furnishings, like torn blankets. Staff service was lacking, with no room service and delayed assistance. Additionally, the property’s location far from Munnar created frustration due to limited food options and activities nearby. On the positive side, some visitors appreciated the spacious rooms and views, as well as the Ayurvedic massage offered.