old property, bathroom door broken, room phone not working , extra bed is very old , smell in bathroom, very bad experience. don't waste your money as this is very old property and not managed well . All things are old and retire
Brinjal Hotels @Har Ki Pauri Road
Dear Sachit,
Thank you for your feedback. We’re genuinely sorry to hear about the inconvenience you faced.
At Brinjal Hotel Haridwar, we’ve proudly created over a crore+ satisfying guest experiences through our relentless commitment to service excellence. With nearly two decades of experience in hospitality, we know that perfection lies in prompt service and guest communication.
We do wish you had shared these concerns with our reception or duty manager during your stay — as we have a trained team ready to resolve issues immediately and efficiently, ensuring your comfort is never compromised.
Your experience is not reflective of the standard we maintain, and we’ve already instructed our team to thoroughly inspect and improve the specific areas mentioned. Guest satisfaction is not just a promise — it’s what we’ve built our brand on.
We hope to have the opportunity to welcome you again for a much-improved experience.
Warm regards,
Gurmeet Singh
Team Brinjal Hotel Haridwar