Rating: ★★★☆☆ (3/5)
Our stay at Breeze Residency near Trichy railway station had notable issues that impacted our experience. My father, restricted to a liquid diet due to recent tongue surgery, required a simple fruit shake (milk, apple, banana) as he cannot eat solid food. Despite the buffet offering milk and cut fruits, the hotel struggled to accommodate this request and charged us for the shake without prior notice, which felt exploitative given his medical condition. Additionally, the room supplies (towels, toiletries, etc.) were insufficient for three guests, forcing us to repeatedly request more, which was inconvenient. On the positive side, the hotel offers excellent facilities, including a well-maintained pool, and the staff was courteous and attentive, making the overall stay comfortable. The location near the railway station is also convenient. I urge the management to handle special dietary needs with more empathy and transparency and ensure rooms are adequately equipped for all guests. With these improvements, Breeze Residency could be exceptional.