PL.A.RESIDENCY

PL.A.RESIDENCY has replied on Fri Aug 01 16:54:11 IST 2025

Dear Sathish Kumar, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you faced during your stay, especially with the AC leakage, toilet cleanliness, and bed comfort. Your comments highlight areas where we clearly fell short, and we take them seriously. We’re glad to hear you appreciated the service provided by our team. We are working on improving the upkeep of the property and strengthening our housekeeping standards to provide a better experience for our guests. Your feedback is valuable and helps us improve. We hope you will consider staying with us again, giving us another chance to serve you better. Warm regards, PL.A RESIDENCY

PL.A.RESIDENCY has replied on Mon Jun 23 13:53:14 IST 2025

Dear Saravana Kumar, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our central location. However, we’re truly sorry to learn that the overall experience did not meet your expectations in terms of value. Your comments are important to us, and we will review them with our team to identify areas where we can improve. We hope to have the opportunity to welcome you again and provide a better experience in the future. Warm regards, PL.A RESIDENCY

PL.A.RESIDENCY has replied on Sat May 31 19:05:21 IST 2025

Dear David, Thank you for taking the time to share your feedback and for rating us 4 stars. We're glad to hear you enjoyed your stay, especially the food and overall experience. Your kind words about our staff are appreciated, and we’re always working to improve every aspect of our service. We look forward to welcoming you again in the future! Warm regards, PL.A RESIDENCY

PL.A.RESIDENCY

Dear Stanley, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay due to the room's condition and lingering odors. These issues are not reflective of the standards we strive to uphold.​ We understand how important a clean and comfortable environment is for our guests. Please be assured that we are actively addressing these concerns. Our housekeeping team is undergoing additional training to ensure all rooms meet our cleanliness standards, and we are reviewing our maintenance procedures to promptly address any odors.​ We value your feedback as it helps us improve. If you choose to stay with us again, we would appreciate the opportunity to provide you with a more comfortable experience.​ Warm regards, PL.A RESIDENCY

PL.A.RESIDENCY

Dear Kanchupati, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered, particularly concerning the room's condition, odor, and the initial absence of towels. These issues do not reflect the standards we strive to maintain.​ We are actively addressing these concerns to enhance our guest experience. Our housekeeping team is undergoing additional training to ensure all rooms are thoroughly prepared and meet our cleanliness standards. We are also reviewing our room maintenance procedures to promptly address any issues such as odors.​ We understand the importance of a comfortable and pleasant stay, and we deeply regret that we fell short during your visit. We would appreciate the opportunity to regain your trust and provide you with the quality experience you expect. Warm regards, PL.A RESIDENCY

PL.A.RESIDENCY has replied on Fri Mar 14 17:25:00 IST 2025

Dear Teja, Thank you for taking the time to share your feedback. We are glad to hear that you found our rooms to be comfortable and well-maintained We definitely look the issues you mentioned. Thanks

PL.A.RESIDENCY has replied on Thu Feb 20 16:07:14 IST 2025

Dear Guest, Thank you for sharing your feedback and for choosing to stay with us. We’re glad to hear that you found our location convenient and your stay overall enjoyable. We truly appreciate your comments regarding the rooms and the parking situation. We are actively working on improvements in both areas, including addressing the parking issues and exploring ways to enhance the comfort of our guests when accessing their vehicles. We also apologize for the inconvenience caused by the lack of in-room tea and coffee facilities and the limited availability of room service during early hours. Your suggestion is valuable, and we will be reviewing this to offer a more flexible service to meet the needs of our guests. Thank you once again for your feedback, and we hope to welcome you back in the future with a more improved experience. Warm regards, PL.A RESIDENCY

PL.A.RESIDENCY has replied on Sat Jan 25 14:21:02 IST 2025

"Dear chalapathi rao Thank you so much for your wonderful review and 4-star rating! We're thrilled to hear that you had a comfortable and enjoyable stay with us. We're glad you appreciated our amenities and felt at home during your stay. Your kind words mean a lot to us, and we're grateful for your feedback. We look forward to welcoming you back soon and providing another exceptional stay! Best regards, PL.A Residency

PL.A.RESIDENCY has replied on Tue Jan 21 15:46:30 IST 2025

"Dear Santhoshkumar, Thank you so much for your wonderful review and 4-star rating! We're thrilled to hear that you had a comfortable and enjoyable stay with us. We're glad you appreciated our amenities and felt at home during your stay. Your kind words mean a lot to us, and we're grateful for your feedback. We look forward to welcoming you back soon and providing another exceptional stay! Best regards, PL.A Residency

PL.A.RESIDENCY has replied on Tue Jan 21 15:40:44 IST 2025

"Dear valued guest, Thank you for your 4-star review and for sharing your feedback about your recent stay. We're glad you felt that our hotel offered good value for money. Regarding your suggestion, we appreciate your input and agree that having a kettle for hot water is a convenient amenity. We'll definitely consider adding this facility to our rooms in the future. Thank you again for choosing our hotel, and we hope to welcome you back soon! Best regards, PL.A RESIDENCY

PL.A.RESIDENCY has replied on Tue Dec 03 13:45:30 IST 2024

Dear valued guest, First of all Thanks for your 4 star ratting for us. We sincerely apologize for the unpleasant experience you had during your stay with us. We take your concerns very seriously and are deeply sorry to hear that you encountered issues with our Front office staff. We want to assure you that we are taking immediate action to prevent such incidents in the future. We value your feedback and would like to make things right. Thank you for sharing your concerns. Sincerely, PL.A RESIDENCY

PL.A.RESIDENCY has replied on Tue Oct 22 13:22:48 IST 2024

"Dear valued guest, We sincerely apologize for the unpleasant experience you had during your stay with us. We take your concerns very seriously and are deeply sorry to hear that you encountered issues with room cleanliness, hygiene, and allergies. We want to assure you that we are taking immediate action to address these issues. Our housekeeping team will conduct a thorough deep cleaning and sensitization of our rooms, including the replacement of bedding and blankets. Our maintenance team will also inspect and improve ventilation to prevent any future odor issues. To prevent such incidents in the future, we will: Enhance our cleaning protocols, Increase staff training on hygiene and cleanliness and Conduct regular room inspections. We value your feedback and would like to make things right. We invite you to contact us directly so we can discuss a suitable resolution. Thank you for sharing your concerns. Sincerely, PL.A RESIDENCY

PL.A.RESIDENCY has replied on Mon Oct 07 13:51:53 IST 2024

Dear Swaminathan, Thank you so much for your fantastic rating! We’re glade to hear that you enjoyed your stay with us. Your support gives a lot of energy to our team, and we hope to welcome you back for another great experience soon! Best regards, PL.A RESIDENCY

PL.A.RESIDENCY has replied on Sat Oct 05 12:00:54 IST 2024

Thank you for your valuable feedback mam.

PL.A.RESIDENCY has replied on Mon Oct 07 13:57:17 IST 2024

Dear GUEST, Thank you for bringing this to our attention. I sincerely apologize for your experience with our reception staff. We strive to provide excellent service, and I’m sorry we fell short during your visit. Please know that your feedback is valuable, and we will address this issue with our team to rectify it and ensure it doesn’t happen again. If there's anything we can do to make your stay more comfortable or to regain your trust, please let us know. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, PL.A Team

PL.A.RESIDENCY has replied on Wed Sep 25 12:08:15 IST 2024

Dear Guest, It sounds like you had a wonderful experience! Friendly and accommodating staff can really make a stay memorable. Thank you. We welcome once again.

PL.A.RESIDENCY has replied on Fri Sep 13 18:52:55 IST 2024

Dear Sir, I'm sorry to hear that your experience at the hotel was not up to par. It's unfortunate that you had issues with the cleanliness of the rooms, specifically on the 4th floor. It's unacceptable that you had to request multiple times for basic amenities like towels and toiletries, and it's concerning that you were asked to pay cash for an extra bed without receiving a receipt. As a guest, you should expect a certain level of service and amenities, and it's clear that we fell short in this case. I apologize for any inconvenience this may have caused you and your family. I would like to make things right and ensure that we take steps to improve our service. Can you please provide more details about your stay, such as the dates and room number? This will help us to identify the specific issues and take corrective action. Additionally, if you would like to speak with someone directly about your experience, please let me know and I will arrange for a member of our team to contact you.