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Review Of BR RESORT AND CLUB0123401234

Sonkach, Sonkach

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.8
    Very Good

    44 Ratings, 18 Reviews

    excellent
    32%
    very good
    27%
    average
    32%
    poor
    7%
    bad
    2%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 5
    • 2
    • 4
    • 5
    • 4
    • 5
    • 5
    • 3

    Rating Categories

    • Location3.9
    • Food3.1
    • Value For Money3.2
    • Facilities3.3
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    The property has a great location and offers beautiful views, making it ideal for a staycation. Guests appreciated the courteous staff and excellent food, which stood out as a highlight. However, many pointed out issues with room conditions, cleanliness, and malfunctioning amenities, like the toilet jet spray. Additionally, guests faced some communication hurdles at checkout regarding billing. Overall, it offers a decent experience for group trips but needs attention to maintenance and service speed.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    arjun r.family with 1 kid

    The location is fantastic, the staff is very good, specially Veer Bahadur ji, who guided us in every way, great location for family, friends and all kinds of parties and the special thing is that I really liked the food, would like to come again

    Travel Month: Jun 2025

    Room: Grand Executive

    2.0

    Poor Stay

    jignesh m.business

    Room condition was not good we changed room 2 times show not working properly and toilet jet spray also not working properly and lack of cleanliness. The person Name Majumdar is good so not complain while at the time of stay . In bathroom no arrangement for shop etc

    Travel Month: Apr 2025

    Room: EXECUTIVE

    5.0

    Excellent Stay

    priyanka g.

    It's a beautiful staycation property. Awesome food, courteous staff. I really had a great weekend.

    Travel Month: Mar 2025

    Room: Maharaja Suite

    3.0

    Average Stay

    ashish l.loyalty-icon

    Property is good and the staff is good, the food is also ausam but the accessories are not maintained.

    Travel Month: Dec 2024

    Room: Maharaja Suite

    3.0

    Average Stay

    shahid q.couple

    Property is good but they check out earlier our time is 12 but check out us on 10. Hot water not available

    Travel Month: Nov 2024

    Room: DELUXE

    BR RESORT AND CLUB has replied on Tue Dec 17 13:11:26 IST 2024

    Dear Guest, Greetings from BR RESORT AND CLUB Thank you for sharing your concern areas with us. I am truly disturbed to hear your experience at our property. I have already discussed the laid down services with concerned departments. Hope you will not mar your impression about us because of one visit and give us an opportunity to serve you better. The team and I will be looking forward to seeing you. Warm Regards BR RESORT AND CLUB

    3.0

    Average Stay

    ravi k.

    "the location, window view, and rooms are excellent. the service is also good. however, the communication with the service boys and reception could be improved. at the time of checkout, we were stopped and told that we had an outstanding food bill, but we didn't have any. then, after we left, we received a call saying that we had an outstanding bill for tea, which i had already paid in cash to the service boy. all this doesn't give a good impression." please sir improve, otherwise all good 😊

    Travel Month: Jul 2024

    Room: DELUXE

    • user photos
    • user photos
    5.0

    Excellent Stay

    ashutosh r.business

    A very good place to have fun with, it is near the highway and has all the facilities. Very good hospitality, food is also great

    Travel Month: Jun 2024

    Room: DELUXE

    • user photos
    • user photos
    • user photos

    BR RESORT AND CLUB has replied on Wed Jul 03 12:30:24 IST 2024

    Dear Guest , Greetings from BR RESORT AND CLUB! Thank you for taking the time to give us such a fabulous rating. Providing great hospitality is our goal and something we take great pride in. Delighted guests such as yourself are a big source of motivation for all of us. We look forward to serve you again. Warm Regards BR RESORT AND CLUB

    4.0

    Good Stay

    manvendra.loyalty-iconfamily

    Food not good room is fine staff is good but taste is not good

    Travel Month: May 2024

    Room: DELUXE

    BR RESORT AND CLUB has replied on Thu May 30 12:38:45 IST 2024

    Dear Guest, Greetings from BR RESORT AND CLUB! Thank you for sharing your valuable feedback with us. We regret hearing from you. Hope you can treat it as an isolated incident and give us another opportunity to serve you better during your next visit. Looking forward to seeing you again. Warm Regards BR RESORT AND CLUB-

    4.0

    Good Stay

    ayushi v.

    First of all reception staff is very rude. They don’t have knowledge how to greeting customers. And also. Water services is very bad. They don’t have geysers facilities in executive room. Property and cleaning is very good. Pool side. View is very decent ! and food is good ! google location is worng. First, clarify the location and then visit.

    Travel Month: Sep 2023

    Room: EXECUTIVE

    • user photos

    BR RESORT AND CLUB has replied on Tue Feb 13 13:52:15 IST 2024

    Dear Guest , Warm Greetings from BR RESORT AND CLUB! Thank you for the feedback regarding your visit to BR RESORT AND CLUB! I deeply apologize for your stay experience and for not meeting some of your expectations during your visit. We have noted your comments and are reviewing the relevant processes. Please give us an opportunity to make amends. Should you accede to my request, and I will be happy to handle the arrangements personally. Warm Regards BR RESORT AND CLUB

    4.0

    Good

    surbhi s.family

    Gud food and view. Services are gulood and quick. Manager took care of things completely. Its a grand hotel

    Travel Month: Jul 2023

    Room: DELUXE

    BR RESORT AND CLUB has replied on Tue Feb 13 13:59:47 IST 2024

    Dear Guest , Warm Greetings from BR RESORT AND CLUB! Thank you for your lovely feedback regarding your visit to BR RESORT AND CLUB! I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, I will be happy to handle the arrangements personally. Warm Regards BR RESORT AND CLUB

    3.0

    Average Stay

    pritesh s.loyalty-iconfamily

    Room and mattress not good and cleanliness was poor. Amenities not upto the mark

    Travel Month: Apr 2023

    Room: EXECUTIVE

    BR RESORT AND CLUB has replied on Tue Feb 13 13:53:43 IST 2024

    Dear Guest , Warm Greetings from BR RESORT AND CLUB! Thank you for the feedback regarding your visit to BR RESORT AND CLUB! I deeply apologize for your stay experience and for not meeting some of your expectations during your visit. We have noted your comments and are reviewing the relevant processes. Please give us an opportunity to make amends. Should you accede to my request, and I will be happy to handle the arrangements personally. Warm Regards BR RESORT AND CLUB

    5.0

    Great resort

    harshil j.loyalty-iconsolo

    Everything is good. Food taste was excellent/

    Travel Month: Dec 2022

    Room: EXECUTIVE

    BR RESORT AND CLUB has replied on Tue Feb 13 13:58:30 IST 2024

    Dear Guest , Warm Greetings from BR RESORT AND CLUB! Thank you for the feedback regarding your visit to BR RESORT AND CLUB! I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, I will be happy to handle the arrangements personally. Warm Regards BR RESORT AND CLUB

    2.0

    service not good

    ankitws b.

    Service not good rooms not clean

    Travel Month: May 2022

    Room: EXECUTIVE

    BR RESORT AND CLUB has replied on Tue Feb 13 13:54:44 IST 2024

    Dear Guest , Warm Greetings from BR RESORT AND CLUB! Thank you for the feedback regarding your visit to BR RESORT AND CLUB! I deeply apologize for your stay experience and for not meeting some of your expectations during your visit. We have noted your comments and are reviewing the relevant processes. Please give us an opportunity to make amends. Should you accede to my request, and I will be happy to handle the arrangements personally. Warm Regards BR RESORT AND CLUB

    4.0

    Good place to visit

    girish g.family

    Location is approachable on na

    Travel Month: May 2022

    Room: DELUXE

    BR RESORT AND CLUB has replied on Tue Feb 13 13:57:22 IST 2024

    Dear Guest , Warm Greetings from BR RESORT AND CLUB! Thank you for the feedback regarding your visit to BR RESORT AND CLUB! I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, I will be happy to handle the arrangements personally. Warm Regards BR RESORT AND CLUB

    1.0

    Terrible Stay

    manoj k.couple

    They make me foolish. The room wasn't what i booked, hotel took me 600 extra for the room i desired. Never experienced this type of bad things

    Travel Month: Feb 2022

    Room: DELUXE

    BR RESORT AND CLUB has replied on Sat Mar 12 12:44:19 IST 2022

    Thank you for taking the time to share your feedback with our team. Sir we had confirmed with our team, u had booked deluxe room and u had upgrade the room to executive room that different amount that had charged you.

    5.0

    Stay

    anirban m.family

    All aspects are good. Recommended for a group trip

    Travel Month: Dec 2021

    Room: DELUXE

    BR RESORT AND CLUB has replied on Sat Dec 25 12:59:05 IST 2021

    Thank you for taking the time to share your feedback with our team its truly appreciated.

    3.0

    Paid for extra bed but never used so request for a refund

    mayur v.group

    Paid for extra bed but never used so request for a refund

    Travel Month: Dec 2021

    Room: DELUXE

    BR RESORT AND CLUB has replied on Sat Dec 25 12:56:59 IST 2021

    Sir we are not charging extra bed, we charge extra person sir our all rooms are double occupancy. Thank you for taking the time to share your feedback with our team

    4.0

    Service is very slow improve yours services

    naman d.couple

    Service are very slow please improve your service

    Travel Month: Nov 2021

    Room: DELUXE

    BR RESORT AND CLUB has replied on Sat Dec 04 16:12:45 IST 2021

    Extremely sorry sir. Next time we will improve our service team.

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