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You are booking hotel for more than 30 days

Review Of Bennies Inn

Main Market, Kottayam | 7 minutes walk to Bharath Hospital

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
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    3.3
    Good

    294 Ratings, 118 Reviews

    excellent
    19%
    very good
    35%
    average
    19%
    poor
    13%
    bad
    15%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 2
    • 2
    • 5
    • 2
    • 3
    • 5
    • 1
    • 4
    • 1

    Rating Categories

    • Location4.2
    • Cleanliness3.5
    • Room3.5
    • Value For Money3.8
    • Facilities3.2
    • Hospitality3.0
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    Reviews Summary

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    The property has a prime location near the railway and bus stations, making it convenient for travel. However, many guests experienced issues with cleanliness, mosquito infestations, and poor customer service. While some highlighted that rooms were spacious and well-ventilated, numerous reviews mention unpleasant odors, unclean bedding, and malfunctioning A/C units. Additionally, some guests faced rude staff interactions and inadequate facilities like a lack of toiletries and poor maintenance.

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    Positive first
    2.0

    Poor Stay

    venugopal k.solo

    It was not a pleasant experience. Tried to contact the property so many times immediately after the booking was done, to inform /request that. an early checkin none of the numbers were reachable. there was no response even from eMail sent.On reaching at Benny's Inn, the staff said they are interested aware of the booking, but later contacted the property owner and confirmed stay. But the approach was indifferent and not pleasant. Checked out on the same day . The location of the property is excellent. Not very happy in terms of facilities, as my first interaction at thefront desk was not pleasant. Since it was a too short stay I didn't experience food.

    Travel Month: Aug 2025

    Room: NON AC ROOM

    5.0

    My third stay at Bennies

    mohammed y.solo

    Located in city center near seemaati round about Shastri road. Just 2 km ride by auto from railway station. As there is no restaurant in Bennies there are many nearby in walking distance. Morning coffe is provided by hotel. You can order food online swiggy and zomato. The rooms are very neat and spacious with tv in full working condition. Toilet is very neat and clean and the matress is also very comfort. As there is no restaurant I have a suggestion to Bennies to provide an electric water kettle, tea bags, sugar and spoon in the room so that coffee/tea lovers can make their own in the room. This is my third stay in Bennies and I really love it especially the location. The staff is very kind and helpful.

    Travel Month: Aug 2025

    Room: NON AC ROOM

    1.0

    Terrible Stay

    shihas.couple

    the room wasn't good to use and we were forced to stay there because cancellation was not available

    Travel Month: Jun 2025

    Room: NON AC ROOM

    1.0

    Terrible Stay

    sarath c.

    Very poor maintenance, when the room was first opened had an unpleasant smell, no drinking water in jug, torn bedsheet, 1970 model TV not working condition (later fixed on complaining) and a manager with an attitude...unpleasant stay..

    Travel Month: May 2025

    Room: NON AC ROOM

    1.0

    Terrible Stay

    rahul p.

    Very bad experience in my life rooms are very dirty very pathetic staff behavior also

    Travel Month: May 2025

    Room: NON AC ROOM

    2.0

    Poor Stay

    p s.

    In that 1 Room A/c not working and another one is lot of muskitous are there complete night I am not able to sleep it is very horrible experience and in one room hot water is not came very bad experience for me and my friends

    Travel Month: Apr 2025

    Room: AC ROOM|NON AC ROOM

    1.0

    Terrible Stay

    jithin p.couple

    discasting room very poor room also customer service bad behaviour 😡

    Travel Month: Mar 2025

    Room: AC ROOM

    1.0

    Disappointed

    akshay a.solo

    The room's cleanliness and arrangement require immediate improvement. A significant mosquito infestation is present.

    Travel Month: Mar 2025

    Room: NON AC ROOM

    • user photos
    2.0

    Poor Stay

    roshan k.

    Cant sleep because of mosquito. Room is not clean. Not providing water bottle

    Travel Month: Feb 2025

    Room: NON AC ROOM

    1.0

    Bad experience

    ravi s.group

    Hotel staff was very rude room not clean and stinks alot, staff is not supportive, towel soap not provided.

    Travel Month: Dec 2024

    Room: NON AC ROOM

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    abbas c.

    Ac not working dirty clothes dirty bedsheet and pillow washroom not maintained properly

    Travel Month: Dec 2024

    Room: AC ROOM

    • user photos
    • user photos
    1.0

    Not a good experience

    avilash a.group

    Not recommendable. Staffs are non friendly. Hygiene was quite ok. Not recommendable. Staff interaction is not good

    Travel Month: Dec 2024

    Room: AC ROOM

    3.0

    Average Stay

    kiran k.loyalty-icon

    It was a just a decent stay

    Travel Month: Nov 2024

    Room: NON AC ROOM

    4.0

    Good Stay

    pramitha m.

    nice stay availability of hot water all time bed coffee in early morning value for money👍

    Travel Month: Nov 2024

    Room: NON AC ROOM

    1.0

    very bad experience not recommended 🙏🏻🙏🏻

    ananthakrishnan s.couple

    very rude behavior from reseption. Dirty room very bad atmosphere plz nobody book this spcly couples

    Travel Month: Nov 2024

    Room: NON AC ROOM

    1.0

    Terrible Stay

    gurudeva c.solo

    At the reception at the time of check in they asked for voucher. Voucher was not downloadable. Hence, i couldn't check in. My advance payment to makemytrip was not refundable. I lost money and i couldn't check in.

    Travel Month: Oct 2024

    Room: Single non AC

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    sudhi s.couple

    I booked for a non ac room and i complete the transactions too. After that i just call them to conform the stay, and they said its ok. But when i arrived there, manager is not there and one front office staff denied our stay and said us to switch to ac room with almost double amount. He said that no non ac rooms are available there. Then i show him that i booked it early. But he continued his rude behaviour. After a long argument he calls the manager and that manager allowed the room. This is the most ackward and rude behavious i faced ever. That staff make us more tired and he make us emotionally down. Rooms are pretty good but that front office staffs have disgusting mentality to ruin your day. Worst experience ever.

    Travel Month: Oct 2024

    Room: NON AC ROOM

    • user photos
    • user photos
    • user photos
    2.0

    Poor Stay

    harikrishnan p.

    Air condition working not properly

    Travel Month: Oct 2024

    Room: AC ROOM

    1.0

    Terrible Stay

    solo

    My stay at this hotel was disappointing due to poor cleanliness. The bed sheets were dirty and stained, and the room had a musty odor. Though housekeeping eventually replaced the sheets, there was no apology or urgency. For the price, I expected better standards. The overall room maintenance was also lacking. I wouldn’t recommend this hotel until they improve their hygiene and service

    Travel Month: Sep 2024

    Room: NON AC ROOM

    • user photos
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    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    sreejith c.business

    Not good there is no quality in bed room. Bad customer service. They are not provide welcome drinking water

    Travel Month: Sep 2024

    Room: AC ROOM

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