I had a booking at bay nest, and reached the property by 14:30, and to my dismay found out from resident property manager that the property u3 has been already allocated. The owner mr. Gautam when contacted said that mm t has this u3 property as 2 rooms in their inventory and washed his hands off. I then called mm t and it took around 90 minutes to get an alternate hotel booked at udupi. This was not the beach side stay that i hoped for but given the situation i was happy for the resolution. Mr. Gautam interacted rudely with my wife when she asked how they did not that the booking has been twice and asked who had booked first, and he later called us and offered us his personal room for stay. We did not take up on the offer as mm t had already allocated another place to stay. Even though the property is nice and staff very courteous, i would not recommend this place to stay due to the owner, who does not know what hospitality means and being in that business for so long is baffling.