Extremely Disappointed – Misleading Photos, Poor Location & Unprofessional Staff
We had a very unpleasant experience with our recent hotel booking Despite the hotel looking decent in photos, the reality was completely different. The approach road was extremely narrow and overcrowded — barely accessible for a family with luggage. It was chaotic and didn’t feel safe or welcoming.
The staff’s response on arrival was equally disappointing. We were allotted a small room that looked nothing like the spacious ones shown online. What made things worse was that we, a family with a child, were placed right in the middle of a group of bachelors, who were drinking and smoking openly on the balcony. It was extremely uncomfortable and inappropriate.
We requested for an upgrade or a room change, but the staff made us wait unnecessarily, only to later deny the request citing that we booked online. Their attitude was rude and unhelpful.
Within just 20 minutes of being there, we decided to leave the property despite knowing we would lose nearly ₹10,000. We also tried modifying or canceling the booking , but that too was declined.
This experience has taught us a tough lesson — not to blindly trust photos or book hotels without thorough research. Definitely not the kind of hospitality or support we expected