1. Poor Air-Conditioning: The room’s air-conditioning was ineffective, making the stay extremely uncomfortable, especially given the weather conditions.
2. Unprofessional Staff: The front desk lady other than ms kajal was unprofessional and unhelpful when we reported the issues.
3. Contaminated Water: The water provided appeared contaminated, raising health and hygiene concerns.
4. Room Condition: There was a disturbing sketch or mark on the wall that added to the discomfort and made the environment feel unclean.
5. No Air-Conditioning in Common Areas: The reception and lobby areas were also without air-conditioning, adding to the overall discomfort.
This experience has caused significant inconvenience, and I expected better service both from the hotel and MakeMyTrip. I request an immediate explanation and appropriate resolution, including compensation for the discomfort and poor service.
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