Amenities of Grand Mercure Hanoi

Amenities for Couples

• Jacuzzi 
• Spa 
• Gym 

  (24-hour)

Basic Facilities

• Smoke Detector 
• LAN 
• Room Service 
• Air Conditioning 
• Elevator/Lift 
• Ironing Service 
• Telephone 
• Refrigerator 
• Housekeeping 
• Newspaper 
• Umbrellas 
• Free Wi-Fi 
• Mineral Water 

  (Free)

• Common Bathroom 
• Free Parking 

  (Free - Onsite)

• Laundry Service 

  (Paid - Limited Pieces of Laundry Free)

• Express check-in/check-out 

General Services

• Luggage Storage 
• Concierge 
• Multilingual Staff 
• Luggage Assistance 
• Electrical Sockets 
• Ticket/Tour Assistance 
• Bellboy Service 
• Postal Services 
• Facilities for Guests with Disabilities 

  (Auditory Guidance,Braille,Tactile signs,Wheelchair)

Health and wellness

• Gym 

  (24-hour)

• First-aid Services 
• Activity Centre 

Transfers

• Paid Airport Transfers 

Room Amenities

• Bathtub 

  (Available in some rooms)

• Mineral Water 

  (Available in some rooms)

• Sofa 

  (Available in some rooms)

• Living Area 

  (Available in some rooms)

• Minibar 
• Hairdryer 

  (Available in some rooms)

• Air Conditioning 
• Iron/Ironing Board 
• Mini Fridge 

  (Available in some rooms)

• Toiletries 

  (Available in some rooms)

• Air Purifier 

  (Available in some rooms)

• Work Desk 
• Interconnected Room 

  (Available in some rooms)

Family and kids

• Kids' swimming pool 
• Childcare Services 
• Kids' safety features 

Food and Drinks

• Kids' Meals 
• Bar 
• Restaurant 
• Cooking Class 
• Cafe 
• Dining Area 

Payment Services

• Currency Exchange 

Safety and Security

• CCTV 
• Fire Extinguishers 
• Electronic Keycard 
• Safe 

  (24 hours security)

• Security alarms 
• Security Guard 

Entertainment

• Entertainment 

  (Fire Show,Karaoke)

Media and technology

• TV 
• Computer station 

Beauty and Spa

• Spa 
• Facial Treatments 
• Manicure/Pedicure 
• Steam and Sauna 

  (Free)

Outdoor Activities and Sports

• Tours and Treks 

Common Area

• Jacuzzi 
• Lounge 
• Fireplace 
• Lawn 
• Reception 
• Library 
• Balcony/Terrace 
• Seating Area 
• Sitout Area 

Business Center and Conferences

• Business Centre 
• Conference Room 
• Banquet 
• Fax Service 

Other Facilities

• Clothes dryer 
• Linens 
• Family rooms 
• Sewing kit 
• Dressing Room 
• Carbon Monoxide Detector